Why This Job is Featured on The SaaS Jobs
Integrations work sits at the center of modern SaaS, where product value is often determined by how well a platform connects to CRMs, support tools, and vertical systems. This role focuses on building native integrations that move data and trigger automations across complementary products, with a stated emphasis on Agentic AI compatible workflows. That places the work in a part of the SaaS ecosystem where reliability, API design, and partner dependencies directly shape customer experience.
For a SaaS engineering career, integration ownership develops durable skills that transfer across categories: designing stable interfaces, handling versioning and backward compatibility, and building observability around third party failures. The mix of architectural documentation, testing discipline, and cloud based implementation also maps closely to how SaaS teams scale features without accumulating integration debt. Exposure to AI related integration initiatives adds context on how SaaS products are adapting workflows and data exchange patterns for emerging agentic systems.
This position tends to suit engineers who like cross functional collaboration and can translate product needs into well scoped technical contracts. It also fits those who enjoy pragmatic problem solving at the boundary between internal services and external platforms, where clear communication and careful engineering tradeoffs matter as much as code output.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s key native integrations. These integrations enable real-time automations and data transfers between Dialpad and complementary systems, ensuring our mutual customers have a seamless unified experience. This includes Agentic AI, CRMs, ticketing systems, workforce management platforms and industry-specific verticals such as Recruiting, Retail & Healthcare. You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers and external stakeholders. Additionally, this role will have an emphasis on Agentic AI-compatible integrations.
This position reports to our Engineering Manager and has the opportunity to be based in our London, Buenos Aires or Bangalore office.
What you’ll do
- Develop and maintain Dialpad’s key native integrations such as Zendesk, HubSpot, AthenaHealth and many more.
- Write architectural design & specification documents.
- Develop well-tested features with appropriate test hooks, resulting in low defect reports.
- Write clean, modular, and maintainable code using best practices along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Assist with emerging Agentic AI technologies & initiatives.
- Tech Stack: Python, Vue.js, Redis, Google Cloud, AI (MCP).
What we’re looking for (not requirements, just guidelines)
- 3+ years of professional experience as a software engineer.
- Experience with at least one object-oriented programming language, especially JS or Python.
- Experience with Agile development methodologies.
- Testing, debugging and troubleshooting skills.
- Effective communication skills.
- Collaborative & team player but also able to work independently & autonomously.
- Pragmatic approach to solving problems whilst balancing business goals
- Agentic AI experience.
- Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.
Major bonus points for the following
- Experience building integrations.
- Proficiency with ETL data pipelines.
