Why This Job is Featured on The SaaS Jobs
Platform engineering roles sit at the center of modern SaaS, where product teams depend on shared services that must be reliable, secure, and multi-tenant by default. This Engineering Manager remit is notable because it spans foundational capabilities like workflow, search, knowledge, communications, and governance, the kind of internal platform surface area that directly shapes how quickly product lines can ship and how consistently customers experience the suite.
From a SaaS career perspective, the role builds durable strengths in operating cloud-native platforms at scale: balancing roadmap delivery with technical debt, making architecture trade-offs that impact multiple downstream teams, and embedding practices that improve availability and developer productivity. The mix of execution ownership and stakeholder partnership is also highly transferable across SaaS organizations where platform leverage and standardization are key to sustaining growth without multiplying complexity.
This position tends to fit an engineering leader who still enjoys hands-on technical decision-making while developing managers and senior engineers. It suits someone comfortable working across product, support, and platform stakeholders, and who prefers problems where success is measured through adoption, reliability, and repeatable engineering systems rather than single feature launches.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Job Description
Role: Engineering Manager
About Freshworks
Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. Software is a choice that can make or break a business — create better or worse experiences, propel or throttle growth.
There's another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
Fresh vision. Real impact. Come build it with us.
Job Description
Role Summary
We are looking for an Engineering Manager — Platform Engineering to lead and scale a high-impact platform engineering team working across core platform capabilities such as data entity platforms, entity store, workflow-as-a-service, automations, unified search, knowledge base, email and omnichannel communication, business foundations, and data governance.
This is a techno-manager role that requires a strong balance of people leadership, technical depth, execution ownership, and platform thinking. You will be responsible for leading a team of engineers, driving engineering excellence, partnering with product and platform stakeholders, and delivering reliable, scalable, cloud-native, multi-tenant services that power Freshworks products.
About the Role:
Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes.
Responsibilities:
- Own the development practices and standards for your team.
- Own the technical architecture, drive engineering design and shoulder critical decisions.
- Understand, prioritize, and deliver the feature roadmap while chipping away at the technical debt.
- Work effectively with a cross-functional team of product managers, designers, developers, and QA
- Own the communication of the team’s progress and perception of the team itself.
- Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution.
- Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team.
- Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery
- Own the morale of your team, unblock them at critical junctures, break ties in a timely manner.
- Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers.
Qualifications
Qualifications:
- Education: Bachelor's Degree in the technical field OR equivalent work experience
- A minimum of 10 years of relevant professional work experience
- A minimum of 3 years of experience in managing a high performing engineering team
- A minimum of 6 years of object-oriented software development experience as an individual contributor
- Experience developing software in a commercial software product development environment.
- A polyglot in programming languages with the ability to learn new technologies as the need arises.
- Experience building large-scale performance services.
- Experience leading teams that built software products for scale
- Clear and confident spoken and written communication
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
