Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Quality engineering roles are shifting as SaaS products increasingly embed AI into core workflows, and this SDET II position sits directly in that intersection. The focus on conversational, AI driven customer experience software reflects a growing category of enterprise SaaS where reliability is measured not only in uptime, but also in model behavior and response accuracy across real customer journeys.
For a SaaS career, the standout value is exposure to modern QA patterns that travel well between product companies: API level testing, automation with scripting, and process oriented quality ownership across teams. The added emphasis on validating AI generated outputs and providing structured feedback into model improvement aligns with how many SaaS organizations are adapting their SDLC for machine learning features, creating experience that remains relevant as more products adopt agentic capabilities.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Job Description:
We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
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Job Responsibilities
- Testing of AI based conversational products
- Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
- Providing a high level of data quality awareness across multiple teams
- Evaluating and identifying where enhancements in accuracy of models are required
- Detailed testing feedback preparation to help the team to improve AI models
Requirements
- A good focus on delivering high-quality products and a passion for learning new technologies
- Should have a passion for Manual & Automation Testing, Test Planning, Test Cases, Preparation, and Execution
- Should have experience in API testing and scripting languages, like Python
- Good to have working experience on BDD (Behavior Driven Development) platform
- Bachelor in Computer Science or related Engineering field
- 4-6 years of relevant experience
- Exposure to AI-assisted testing tools for test case generation, automation scripting, and defect analysis. Ability to validate and effectively use AI-generated outputs in QA workflows.
- Should understand testing requirements related to the current project/product
- Ability to work in a fast-paced and dynamic work environment
- Excellent knowledge of Manual Testing concepts and tools
- Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision
- Learning attitude and assured on the QA related Processes
- Knowledge of any Database (MySql, etc) is a plus
- Excellent written and verbal communication
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
