Why This Job is Featured on The SaaS Jobs
Clay operates in a modern, tool-heavy SaaS environment where internal IT is inseparable from employee productivity and security hygiene. This role stands out because it sits at the intersection of classic support work and SaaS stack administration, with explicit attention on how an IT function is structured as a company scales. For professionals tracking how high-growth SaaS companies operationalise internal systems, the remit signals meaningful exposure to the mechanics behind reliable onboarding, access control, and service delivery.
From a SaaS career perspective, the work builds durable operating skills that translate across product-led organisations: managing identity and access patterns, standardising workflows in an ITSM, and keeping a distributed set of cloud tools coherent over time. Experience improving request categorisation, queue health, and automation-ready documentation tends to compound, especially for paths into IT operations, systems administration, or broader internal platform roles within SaaS companies.
This position fits someone who prefers measurable ownership, values clear communication, and enjoys turning recurring issues into repeatable processes. It will appeal to professionals who want hands-on responsibility across both people-facing support and behind-the-scenes administration, and who are motivated by making internal systems simpler to run as usage and headcount increase.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.
In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our cultureis unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
About the Role
Clay is scaling fast and the IT function is new. The IT Support Team will be the first point of contact for requests, the team that keeps the queue moving, and a key partner to the Head of IT in building out how the helpdesk operates.
The core of the support engineer role is service delivery: triaging incoming requests, resolving issues quickly, and making sure employees get reliable, responsive support. Alongside that, you'll work closely with the Head of IT to configure workflows and build process in our AI-powered ITSM platform, so the function gets more efficient as Clay grows.
This is a good fit if you take pride in running a clean queue, communicate clearly with employees, and are genuinely interested in building better process, not just executing it.
What You’ll Do (Job Responsibilities)
Be the face of IT at Clay. Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs. Employees should feel like IT is fast, reliable, and easy to work with.
Own onboarding and offboarding execution. Provision and deprovision accounts, coordinate hardware, and make sure new hires are set up from day one and departing employees are fully off-boarded without gaps.
Help build the helpdesk function. Partner with the Head of IT to configure and improve our ITSM platform — define request categories, build intake workflows, and manage queues as the function takes shape and scales.
Keep the office running. Support conference room AV, networking equipment, peripherals, and general office tech so employees can do their best work without technology getting in the way.
Administer the SaaS stack. Manage day-to-day administration across Google Workspace, Slack, Zoom, Notion, and other core tools — provisioning users, managing settings, and keeping things clean.
Handle hardware logistics. Coordinate device provisioning, shipping, receiving, and basic asset tracking so employees have what they need when they need it.
Build process, not just runbooks. Document what you own, identify patterns in incoming requests, and flag opportunities to improve or automate recurring work. The goal is a helpdesk that gets smarter over time.
What You’ll Bring
3 to 5 years in IT support, helpdesk, or a closely related role
Strong service delivery instincts; you prioritize well, keep queues clean, and close requests with clear communication
Hands-on experience with ITSM platforms; you understand how to configure and manage one, not just work inside it
Broad SaaS admin experience: Google Workspace, Slack, Zoom, Notion, and similar platforms; you've provisioned users, managed settings, and handled admin tasks across a modern SaaS stack
Familiarity with office technology: conference room AV setup and troubleshooting, Meraki or similar networking equipment, common peripherals
Experience supporting onboarding and offboarding workflows end to end
Technical fluency: comfortable in SaaS platforms, macOS, and basic identity and access management tasks (provisioning, deprovisioning, group management)
AI-forward mindset: you use AI tools to work faster, handle volume more intelligently, and improve the support experience
Process-oriented: you notice what's inefficient and want to fix it
Clear communicator: employees trust you and know their issues are being handled
Bonus Points If You
Experience with Serval ITSM, either launching it or working within it day to day
Experience at a fast-scaling startup where IT processes were being built out
Familiarity with Okta or similar identity platforms at a user/admin level
Experience building workflows or automations in an ITSM or similar platform
Exposure to broader automation tooling
Why This Role
You'll handle the most visible function in IT and have a real hand in shaping how it works. Clay is an AI-forward company and this role reflects that — we're building a helpdesk that runs well and gets smarter over time. If you want to do solid IT support work at a fast-moving company and help build the process that makes it scale, this is a good fit.
