IT Manager

Earnix • Ramat Gan, Israel • 1d ago

Why This Job is Featured on The SaaS Jobs

This IT Manager role stands out in the SaaS ecosystem because it sits at the operational core of a cloud software company with a global footprint. The remit spans reliable end user computing, cloud-adjacent infrastructure choices, and a formal security posture aligned to common SaaS assurance standards such as SOC 2 and ISO 27001. The inclusion of AI tooling as part of the IT mandate also reflects a broader shift in SaaS operations toward automation and measurable service efficiency.

From a SaaS career perspective, the position offers a strong platform for developing cross-functional influence. Managing IT service delivery alongside security and compliance creates exposure to the controls, audits, and risk decisions that increasingly shape enterprise SaaS adoption. Ownership of roadmaps, vendor management, and distributed support models builds experience that transfers well across SaaS companies operating across multiple regions and time zones.

This role is best suited to an IT leader who prefers clear accountability and end-to-end ownership, from day-to-day support quality through longer-term architecture and policy. It will appeal to professionals comfortable translating business needs into pragmatic standards, and to managers who enjoy developing a distributed team while partnering closely with security and engineering stakeholders.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Description

We are looking for an experienced and strategic IT Director to lead Earnix's global IT function. Reporting to senior leadership, you will own and evolve the IT infrastructure, service delivery, security posture, and AI integration capabilities that underpin the business across our worldwide offices. You will manage a globally distributed team covering help desk support, systems administration, information security, and AI-driven tooling — ensuring reliable, secure, and scalable IT services for a fast-growing SaaS company.

What You Will Do

Own and continuously improve global IT operations, including help desk support, systems administration, endpoint management, and IT infrastructure across all Earnix offices and remote users.

Partner with business and technology stakeholders to translate operational and growth needs into scalable IT solutions, policies, and strategic roadmaps.

Lead the implementation and ongoing management of the company’s information security program, ensuring compliance with SOC 2, ISO 27001, and relevant regulatory frameworks globally.

Drive the adoption and integration of AI-powered tools and automation across IT workflows, enabling global teams to work more efficiently and securely.

Build, manage, and develop a high-performing, globally distributed IT team, setting clear goals, driving best practices, and fostering a culture of service excellence.

Requirements

You’ll Do It Using

8+ years of IT experience in a global technology or SaaS company, with at least 5 years in a people management role.

Hands-on experience with cloud infrastructure (AWS, Azure, or GCP), ITSM platforms (ServiceNow or Jira Service Management), endpoint management tools (Jamf / Kandji, Intune), and IAM solutions (Okta, Azure AD).

Strong understanding of information security frameworks (SOC 2, ISO 27001, NIST) and proven experience managing security operations, incident response, and risk management.

Strong project management and people leadership skills; proven ability to drive IT initiatives end-to-end, manage vendors, and deliver on schedule and within budget.

Familiarity with AI-powered tools (Claude, Microsoft Copilot, etc) and automation platforms like n8n; curiosity and agility to evaluate and adopt emerging technologies within an IT operations context.

B.Sc. in Computer Science, Information Systems, or a related field, or equivalent practical experience; relevant certifications (CISSP, CISM, ITIL, or AWS/Azure) are an advantage.

You’ll Excel By

Working effectively in a fast-paced, growing, and global environment.

Bringing a creative, structured, and proactive approach to problem solving.

Communicating clearly and professionally with different audiences.

Being well-organized, independent, collaborative, and accountable.

Position Intro

Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001, with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.