Why This Job is Featured on The SaaS Jobs
This Technical Account Manager role sits at the intersection of SaaS delivery and enterprise infrastructure, where subscription success depends on reliable implementation and ongoing outcomes. In the data protection and resilience segment, customer environments are rarely greenfield, so the work naturally spans virtualization, storage, cloud platforms, and security fundamentals. For SaaS professionals, it is a view into how a product-led vendor translates platform capabilities into operational reality across diverse customer stacks.
Career-wise, the position builds durable SaaS skills in technical account ownership, services scoping, and cross-functional coordination. Experience contributing to Statements of Work, estimating effort, and managing delivery creates a foundation for broader roles in customer success leadership, solution architecture, or technical pre-sales. The mix of troubleshooting, optimization, documentation, and training also develops the repeatable playbooks that SaaS companies rely on to scale customer outcomes without bespoke effort every time.
The role is best suited to practitioners who enjoy structured project delivery alongside consultative problem solving, and who can communicate clearly with both technical stakeholders and business contacts. It will particularly fit those who prefer hands-on architecture and implementation work while maintaining accountability for post-deployment success in an enterprise SaaS context.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Technical Account Manager is a key technical partner responsible for leading the planning, architecture, coordination, and delivery of professional services engagements. This role focuses on designing and managing high-impact availability solutions, with a strong emphasis on data protection and monitoring, while ensuring successful outcomes for customers.
What You’ll Do
- Contribute to proposals and Statements of Work (SOW)
- Deliver implementation and consulting services aligned with Veeam solutions
- Manage projects including planning, scheduling, and stakeholder communication
- Support solution design, assessment, and implementation effort estimation
- Troubleshoot post-implementation issues and optimize customer environments
- Develop technical documentation and best practices
- Deliver customer training and knowledge transfer sessions
- Support pre-sales activities and identify opportunities to expand Veeam solutions
- Act as a liaison between customers and Veeam Support
- Drive continuous improvement of processes and documentation
What You’ll Bring
- Experience with virtualization technologies such as VMware and/or Hyper-V
- Hands-on experience with Veeam solutions or other backup/data protection technologies
- Good understanding of storage and backup architectures (e.g., NetApp, Dell, HPE, etc.)
- Exposure to cloud platforms (AWS, Azure, or similar) and modern IT environments
- Familiarity with cybersecurity fundamentals (e.g., common threats, backup/DR best practices)
- Experience in consulting, implementation, or project delivery
- Ability to manage multiple projects and stakeholders in parallel
- Strong communication and stakeholder management skills
- Ability to understand customer requirements and propose suitable technical solutions
- Business-level Japanese and conversational English proficiency (ability to communicate with global teams)
- Bachelor’s degree in a relevant field, or equivalent practical experience
- Relevant certifications (e.g., VMware, Microsoft, or similar) are a plus, not mandatory
What You’ll Get
- Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-Hybrid #LI-EL1
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
