Why This Job is Featured on The SaaS Jobs
This Site Reliability Engineer role sits at a SaaS platform company operating at the intersection of cloud software and connected-device ecosystems. With a service delivery platform used across tens of millions of locations and billions of managed devices, the work is anchored in real-world reliability constraints where outages and latency translate directly into customer impact for large enterprise partners.
For SaaS practitioners, SRE experience in an environment like this tends to compound quickly: building infrastructure-as-code foundations, strengthening observability, and shaping CI/CD practices that influence how product engineering ships. The emphasis on operability, automation, and cost-aware cloud resource management maps closely to how modern subscription platforms sustain uptime and performance while expanding service surfaces and internal teams.
The role is best suited to engineers who prefer systems thinking over feature delivery and who enjoy translating operational pain into durable tooling and process. It aligns with professionals comfortable collaborating across product and infrastructure boundaries, communicating tradeoffs clearly, and participating in on-call as part of owning production outcomes in a cloud-native SaaS context.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Life at Plume
At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
This is a work-from-office / In-Office role based in our Hyderabad, India location.
Role Description:
We are seeking an experienced Site Reliability Engineer (SRE) to join our engineering team. In this role, you will be responsible for developing and implementing tools, processes and automations that help product engineers to do their work while ensuring the stability and reliability of our systems. This role requires skills in both software engineering and cloud-native infrastructure, as well as excellent communication skills and a collaborative spirit.
Responsibilities:
- Implement, manage, and maintain scalable and reliable infrastructure using infrastructure-as-code (IaC) tools.
- Develop and implement observability solutions to help engineers ensure high availability and performance of all services.
- Design, build, and maintain CI/CD pipelines to streamline the deployment process.
- Collaborate with development teams to ensure services are designed with operability and reliability in mind.
- Participate in a global on-call rotation to provide support for critical production systems.
- Drive down operational toil through automation and process improvements.
- Manage and optimize cloud resources for cost efficiency and performance.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
- 5+ years of experience as a Site Reliability Engineer, DevOps Engineer, or similar role.
- Expertise in one or more programming languages (e.g., Python, Go).
- Experience with one or more cloud computing platforms (e.g., AWS, GCP).
- Proficiency with configuration management and IaC tools (e.g., Terraform, Salt).
- Proficiency with Kubernetes-based environments
- Experience with monitoring and logging tools (e.g., Prometheus, Grafana, OpenSearch).
- Excellent technical communication skills.
Preferred:
- Experience with large-scale distributed systems.
- Knowledge of networking and security best practices.
- Familiarity with database technologies (SQL and NoSQL).
About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
