Why This Job is Featured on The SaaS Jobs
People Operations roles in SaaS increasingly resemble internal product and service functions, and this Senior People Operations Specialist position reflects that shift. The remit spans global employee support via a ticketing model, paired with trend analysis and self service enablement, which are common operational patterns in software companies that standardise work through systems and documentation. The hub based setup across major US SaaS markets also signals a distributed operating model where coordination and process clarity matter.
For a SaaS career path, the strongest value here is the combination of service delivery discipline and project ownership. Working from ticket data into knowledge bases and workflow improvements builds capability in operational analytics, change support, and scalable process design. Hands on Workday transaction management and data quality focus are also highly transferable across SaaS organisations that rely on HRIS as a core system of record.
This role fits a People Ops professional who prefers structured problem solving and measurable service outcomes, and who enjoys cross functional work with teams like Payroll, IT, Legal, and Total Rewards. It will suit someone ready to take scoped initiatives from diagnosis through implementation, while still staying close to day to day employee support and the operational realities that surface there.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Our People Operations team is looking for a Senior People Operations Specialist to support our global employee experience. Reporting to the Manager, Global People Operations Service and Strategy, you will help evolve our service delivery model. This role is an opportunity for a professional wanting to build their people project management skills. You will have the chance to scope and own projects independently, with the support of our Total Rewards and Operations team.
Location & Workplace Flexibility
- Hub Locations: This role is based out of one of our hub locations: New York, Chicago, Austin, Salt Lake City, or San Francisco.
- Time Zone Preference: Preference will be given to candidates operating in the Mountain (MST) or Pacific (PST) time zones.
- Workplace Model: While there is no mandatory daily or weekly in-office requirement, you should be located near a hub and prepared to come into the office on an as-needed basis to support projects and initiatives.
RESPONSIBILITIES
- Global Service Delivery: Act as a line of support for global employee queries alongside the rest of the Global People Operations team, resolving inbound requests via our ticketing system. You will leverage historical data, team SOPs, and internal documentation to solve cases independently.
- Service Strategy: Analyze ticket trends to identify operational friction. Partner closely with our Senior Manager, People Operations Transformation to design, build, and implement self-service tools and knowledge bases that empower employees, support organizational change, and foster a self-service culture.
- Project Ownership: Partner cross-functionally with Talent Acquisition, Payroll, IT, Legal, and Total Rewards to optimize global workflows. Take the lead on proposing action plans and scaling processes for the global team.
- Global Lifecycle & Workday Management: Support end-to-end employee lifecycle transactions globally. Execute and audit employment changes within Workday, maintaining system records by focusing on current compliance standards and clean data structures.
QUALIFICATIONS
- Experience: 4-6+ years of progressive experience in People Operations, HR Service Delivery, or an HR Generalist capacity.
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $89,000 - $132,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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