Why This Job is Featured on The SaaS Jobs
This Director, IT role stands out in SaaS because it sits at the intersection of enterprise-grade security expectations and the practical realities of supporting a modern, cloud-first workforce. In a product-led business serving many customers across geographies, internal IT becomes a reliability layer that influences how quickly teams can ship, sell, and support the platform. The remit also reflects a SaaS company operating at meaningful scale, where identity, endpoint posture, and network design are operational dependencies rather than back-office details.
For a long-term SaaS career, the role offers durable exposure to the systems patterns that repeat across high-performing software companies: standardising IT service management, building repeatable provisioning through SSO and SCIM, and partnering closely with Security and Engineering on controls that map to frameworks like SOC 2. Ownership of vendor strategy, budgeting, and global office enablement also develops the commercial and operational judgement that becomes increasingly important at director level in SaaS environments.
This position is best suited to a leader who can stay close to technical detail while setting clear operating rhythms for a growing organisation. It will fit someone who enjoys cross-functional work, measures success through service quality and risk reduction, and is comfortable being accountable for both day-to-day IT experience and longer-horizon infrastructure decisions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
Harvey is scaling fast and our internal technology backbone has to scale with it. We're hiring a Director of IT to own IT Operations and Systems & Network Engineering end to end, including the help desk and endpoint experience every employee depends on, the identity and collaboration stack that keeps us secure, the network and infrastructure that powers our offices worldwide, and the A/V, live production, and event technology that powers Harvey's all-hands and internal broadcasts. You'll lead a team of managers and senior engineers, set the technical and operational strategy, and partner closely with Security, Engineering, People Ops, and Workplace to keep Harvey running as we grow.
The ideal candidate is a hands-on technical leader who has scaled IT operations and infrastructure inside a high-growth company, builds and develops strong engineering teams, and operates with a security-first mindset in an enterprise-grade environment.
What You'll Do
Own the strategy and day-to-day execution for IT Operations and Systems & Network Engineering, including end-user support, endpoint management, identity, collaboration, and network infrastructure.
Own Harvey's A/V, conference room, and live production technology, leading the Manager, Media Productions and partnering with Comms and Workplace on all-hands, executive broadcasts, and live events.
Lead, coach, and grow a team of managers and senior engineers, and stand up new IT infrastructure engineering roles as the function scales.
Set and hold service-level standards for global IT - response times, uptime, and a high-quality employee experience across every office and region.
Drive the technical roadmap for systems and network architecture: identity lifecycle, SCIM/SAML/SSO, zero-trust network design, and high-availability infrastructure across new and existing offices.
Partner with Security to ensure every system and process meets Harvey's bar - SOC 2, encryption at rest and in transit, and SSO/SCIM for anything touching employee data.
Own IT infrastructure delivery for office buildouts and global expansion, working with Workplace and vendors from design through go-live.
Manage the IT operations and infrastructure budget, vendor relationships, and procurement in partnership with Finance and Procurement, leveraging Harvey's scale in negotiations.
Establish the operational rigor the function needs to scale — change control, incident and root-cause processes, asset management, and an ITSM practice.
Build a roadmap and reporting cadence that gives leadership clear visibility into IT health, risk, and investment.
What You Have
Minimum 10 years of experience in IT operations and/or systems and network engineering, with at least 4 years leading teams (including managing managers or senior ICs).
Deep hands-on grounding in modern IT infrastructure: identity and access management (Okta or equivalent), endpoint management (JAMF/MDM), cloud collaboration (Google Workspace, Microsoft 365), and enterprise networking.
A track record of scaling IT operations and infrastructure in a high-growth company, including multi-office or global environments.
Demonstrated security-first judgment — you've partnered with Security/Compliance teams and understand SOC 2, SSO/SCIM, and data protection requirements.
Experience owning budgets, vendor relationships, and procurement decisions.
Strong communication and stakeholder management skills, especially with non-technical teams.
Ability to thrive in a fast-paced, high-growth, and global environment.
Bonus Points:
Experience overseeing A/V, conference room, or live event production technology, or managing a media/production function.
Background supporting a security-conscious or regulated environment (legal, fintech, healthcare, or similar).
Compensation
$224,000 - $336,000 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
