Why This Job is Featured on The SaaS Jobs
This Operations Supervisor role is featured because it sits at the operational backbone that many SaaS companies depend on but rarely describe in detail: reliable, measurable execution against KPIs. While the listing is in a distribution center environment, the emphasis on productivity, accuracy, systems knowledge, and structured reporting aligns with how SaaS businesses run subscription operations at scale, where service levels and consistency directly shape retention and customer trust.
For SaaS-minded operators, the career value is in building a repeatable improvement toolkit. Experience analyzing large datasets, translating insights into action plans, and standardising workflows maps closely to SaaS operating rhythms such as instrumentation, continuous optimisation, and cross-functional dependency management. Exposure to WMS and Oracle also strengthens systems literacy, a transferable advantage when moving into SaaS roles that sit between process and platform, including operations, implementation, and business systems.
This role best suits professionals who prefer clear metrics, operational cadence, and hands-on leadership over large teams. It will appeal to candidates who enjoy coaching, planning, and resolving day-to-day constraints while maintaining compliance and quality. It is also a strong fit for those aiming to build credibility as an operator who can scale processes and performance in structured, system-driven environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Overview
Fanatics, Inc. is looking for an energetic and motivated Warehouse Supervisor to join our Fulfillment team in Frazeysburg, OH. In this role, you will oversee daily operations at our Distribution Center, leading and coordinating processes to ensure safety, quality, productivity, and accuracy. You will play a key role in driving quality, optimization, supporting growth, and contributing to the company's profitability.
How you will make an impact:
- Supervise all areas of your department in accordance with business and building KPIs.
- Maintain departmental standards for productivity, reliability, and accuracy to include developing and implementing process improvements to enhance departmental efficiency.
- Review, prioritize, and organize operational activities during the shift.
- Complete required administrative tasks, including preparing reports and correspondence.
- Strong written and verbal communication skills.
- Demonstrated ability to collaborate with and influence peers and leaders across an organization through establishing relationships and maintaining appropriate business partnerships across departments.
- Analyze large data sets to drive informed decisions and execute action plans.
- Maintain knowledge of all operating systems relevant to the work area.
- Forecast staffing needs to meet business demands and participate in daily planning processes for your department and the building at large.
- Train, motivate, coach, reward, and discipline team members through performance management.
- Manage personnel issues including vacation approvals, timecard approvals, overtime, hiring, training, and corrective action in collaboration with HR and Senior Management.
- Enforce safety programs, conduct required safety training and ensure compliance with safety guidelines.
- Perform other duties as assigned by management.
- Directly supervise up to 200 employees within the distribution center.
What you bring to the team:
- Experience managing teams of 30 or more.
- Proficient in Microsoft Office applications.
- Knowledge utilizing Warehouse Management Systems and Oracle.
- Experience presenting content in a variety of environments to include business meetings, standup or town hall meetings
- Familiarity with Lean, Six Sigma, or other process improvement methodologies.
- Bachelor’s Degree or 1-3 years of relevant experience within the company preferred.
- Experience in environments such as manufacturing, distribution, or call centers.
- Proven ability to coach employees on productivity and career pathing.
- Strong written and verbal communication skills.
- Demonstrated ability to influence peers and leaders across an organization.
- Previous experience as an Epic Area Lead is recommended
Work Environment
- Work primarily in a warehouse environment, which may include exposure to extreme weather conditions.
- Noise levels vary but remain within limits that do not require hearing protection.
- The role requires constant attention to safety, environmental, and health concerns.
Physical Demands
- Regularly required to talk or hear; frequently required to stand, walk, use hands to handle or feel, and reach with arms.
- Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
- Must frequently lift and move objects up to 50 pounds and occasionally up to 75 pounds.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
Preferred:
- Experience in warehouse management systems (WMS)
- 3-5 years’ experience in leadership role
Other Duties
- This job description reflects the primary responsibilities and requirements of the role. It is not exhaustive and may evolve to meet business needs. Applicants should be prepared to perform additional duties as assigned.
Travel
Minimal travel anticipated 0-5%.
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.
What’s in it for you:
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Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.
Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: · Build Championship Teams · Obsessed with Fans · Limitless Entrepreneurial Spirit · Determined and Relentless Mindset
