Why This Job is Featured on The SaaS Jobs
Enterprise Solutions Engineering sits at a critical junction in SaaS, translating a product’s core capabilities into repeatable outcomes for large customers. In this case, the focus on a voice AI platform and enterprise adoption signals work where integrations, security expectations, and stakeholder alignment tend to be more complex than in SMB SaaS. The remit also points to a scaling phase, where technical solutioning must be delivered consistently across many accounts.
For a SaaS career, this kind of role builds durable, cross-functional leverage. It develops the ability to run discovery with technical buyers, design integration architectures, and turn one-off implementations into documented patterns, demos, and self-serve assets. The emphasis on productising common requests also creates exposure to how customer feedback becomes roadmap input, a valuable perspective for future moves into product, platform partnerships, or technical leadership in go-to-market teams.
This position suits professionals who like customer-facing problem solving but prefer to anchor conversations in code, systems design, and clear technical communication. It will resonate with those who enjoy collaborating closely with sales while maintaining strong empathy for product constraints, and who are motivated by making solutions scalable rather than purely bespoke.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the role
As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
As a Solutions Engineer, you can expect to:
Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
Craft compelling technical demonstrations that clearly communicate our product's value proposition.
Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
Build self-service tools and documentation that empower customers to implement solutions independently.
Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!
Requirements
We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
Are passionate about AI, technology and ElevenLabs products.
Enjoy working directly with customers, iterating on solutions and providing tailored support
Have a talent for identifying patterns that can be standardised and scaled.
Have strong empathy for customers, sales and product teams.
Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
Excellent communication skills with the ability to adapt messaging to different audiences.
Multi-lingual: Mandarin/English
Location
As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. We will also consider candidates based in Singapore who can travel frequently to meet with customers on-site and collaborate in person with the Singapore team.
