Why This Job is Featured on The SaaS Jobs
This Senior Director, Engineering remit stands out in SaaS because it sits at the intersection of platform reliability and product delivery. The scope spans internal and customer facing systems, with explicit attention to scalability, security, and operational readiness, a common pressure point for SaaS businesses where uptime and performance directly shape retention.
For a long-term SaaS engineering career, the role offers repeated practice in translating product roadmaps into coordinated execution across multiple teams. It also emphasizes the operational disciplines that mature SaaS orgs rely on, such as risk management, incident escalation, disaster recovery planning, and continuous process improvement. Exposure to cloud infrastructure, distributed systems, and observability tooling builds experience that travels well across subscription software companies.
This position tends to fit engineering leaders who enjoy setting direction through influence as much as through direct technical contribution. It suits someone comfortable balancing architecture decisions with cross functional alignment, and who prefers working on systems that must evolve without disrupting customers. It is also a good match for leaders who like turning ambiguous dependencies into clear plans and measurable outcomes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Sr. Director, Engineering, Olo Inc., New York, NY.
Manage multiple teams to influence cross-technical & business decisions, ensuring alignment between eng execution & company-wide goals. Expand from domain-specific focus to include cross-functional oversight, aligning multiple teams & setting direction at a higher level, shaping cross-functional strategy. Align engineering teams w/ the product roadmap by collaborating w/ product leadership, proactively identifying dependencies, & ensuring strategic initiatives are successfully executed. Continuously evaluate & drive process improvements, integrating innovative best practices to enhance efficiency, scalability, & business outcomes. Lead cross-functional collaboration to meet key bus obj & resolve team obstacles. Provide technical direction for architectural decisions, ensuring systems are scalable, secure, & optimized for long-term success across internal & customer-facing platforms. Drive proactive resolution of high-priority technical issues, streamlining escalation & coordination across teams to minimize business impact. Manage technical risks, incl ensuring systems have backup, failover, & disaster recovery plans.
Min req: Bachelor’s in Comp Sci, Software Eng, or related field & 5 yrs exp, incl 5 yrs exp w/ following: scaling distributed systems & cloud-based platforms; using Cloud technologies including AWS (S3, SNS, SES, API Gateway), Kubernetes, ArgoCD, Working in Python, Ruby, Node, PHP, & .Net; using software development lifecycle, DevOps, security, & compliance best practices; planning & executing software platform changes w/ min disruption to clients/ongoing activity; utilizing Queue mechanisms incl RabbitMQ, SQS, Kafka; analyzing, assessing, & communicating software implementation options according to various IT environments; working w/ Databases incl Postgres, DynamoDB, & MySQL; using tools incl Datadog, Logstash, ElasticSearch, Docker, Redis; designing & executing plans for software installations; using & monitoring software distribution channels, techniques & auto-recovery tools; integrating & communicating across applications, databases, & platforms.
Telecommuting Optional - May work from any location within normal commuting distance subject to company hybrid work policy. Salary: $242,000-$292,000/yr.
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