Why This Job is Featured on The SaaS Jobs
Internal Communications roles are often treated as general corporate functions, but in SaaS they become an operating system for change. This position sits alongside Enterprise and Growth groups that typically ship new commercial motions, partnerships, and product narratives on tight cycles, where internal alignment can directly influence how consistently teams execute in market. The remit across B2B, revenue, marketing, and engineering signals a communications scope tied to go to market complexity rather than purely company news.
For a SaaS career, the standout value is learning how information moves across product, commercial, and technical stakeholders when priorities shift. Planning leadership moments, managing intake, and monitoring employee feedback channels builds repeatable skills in stakeholder mapping, message clarity, and operational cadence. Those capabilities translate across SaaS environments where launches, org changes, and customer stories need to be socialized quickly and accurately.
This role fits someone who prefers structured execution and high signal writing, and who is comfortable building trust with leaders while staying close to day to day team questions. It is particularly well matched to communicators who enjoy coordinating across many functions and who want their work to sit near revenue and product decisions without being in a customer facing role.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.
Our Communications team supports OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Internal Communications team aims to create clarity, trust, and shared understanding that inspires our employees to do their best work.
About the Role
We are looking for an Internal Communications professional to support our Enterprise and & Growth portfolio, specifically B2B, Revenue, Partnerships, Marketing, Enterprise Engineering, Ads, and Commerce teams.
This role is well suited for a highly organized communicator who writes clearly, learns quickly, brings calm execution to a fast-moving environment, and enjoys finding creative ways to keep employees informed and connected.
In this role, you will:
Support day-to-day internal communications for the Enterprise & Growth portfolio, including product, partnership, leadership, and organizational announcements.
Help plan and execute internal events for supported executives and teams, including org-wide All Hands, managers meetings, Q&As, leadership AMAs, employee engagement moments, and launch-related gatherings.
Support logistics and execution for company-wide customer storytelling programs, bringing customer insights, examples, and impact stories to employees.
Monitor high-traffic Slack channels and other employee feedback signals across supported teams to identify emerging questions, information gaps, and opportunities to improve clarity or connection.
Maintain intake and calendar, tracking key moments, milestones, dependencies, audiences, and review timelines.
Contribute to broader Internal Communications priorities as needed, bringing flexibility, curiosity, and strong follow-through across the team.
You might thrive in this role if you have:
3+ years of experience in internal communications, event coordination, marketing communications, operations, or a related field.
Experience supporting internal events, team meetings, All Hands, or employee engagement moments.
Excellent organization and project coordination skills, including demonstrated experience in tracking deadlines, dependencies, logistics, and stakeholder feedback.
Sound judgment and discretion, particularly when handling confidential or sensitive information across technical, customer-facing, and business teams.
A collaborative approach, with the ability to build trust, anticipate communications needs, and keep cross-functional teams aligned.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
