Account Manager

Coreplan • Full-time • Remote (Perth, WA, Australia) • 21h ago

Why This Job is Featured on The SaaS Jobs

CorePlan sits in a growing corner of SaaS where vertical products replace manual, spreadsheet driven workflows with systems of record. An Account Manager focused on post implementation success is central to whether that kind of operational platform becomes embedded in day to day processes, especially as the company expands internationally and serves customers worldwide.

For a SaaS career, this role builds durable experience in the parts of customer success that tend to matter most at scale: measuring adoption, maintaining account health, and translating usage signals into structured plans. The remit also includes strengthening playbooks and internal processes, which is a common path to broader ownership in SaaS organisations as teams mature and customer volumes increase. Regular cross functional collaboration with Product and Sales further develops the ability to represent the customer while working within commercial and product constraints.

This position suits someone who prefers a portfolio based cadence, is comfortable running recurring check ins, and enjoys keeping systems and stakeholder updates precise. It will likely appeal to professionals who like complex products, can balance relationship management with operational follow through, and want hands on exposure to the full post implementation lifecycle in a vertical SaaS environment.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

🔍 About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

💼 The Role

We are opening looking for an Account Manager as part of our Customer Success team who will focus on owning the post‑implementation success of our customers.

This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates.

You’ll work closely with Product, Sales and the wider Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience.

The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.

📋 Key responsibilities

Plan and coordinate post‑implementation tasks across the CS lifecycle.
Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
Proactively monitor account health, document key interactions and any actions taken to improve it.
Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
Continue to develop our post‑implementation playbooks, best practices and support processes.
When required, assist our support channels by leading conversations to escalate or resolve customer queries.
As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

You will thrive in this role if you have:

Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
Experience working with complex software products.
Strong project management skills and comfort juggling multiple customers.
Excellent communication and stakeholder management skills.
A problem‑solving mindset and curiosity about how customers work.
Confidence using CRM and project management tools.
Mining industry experience would be a plus