Why This Job is Featured on The SaaS Jobs
Corporate IT engineering roles are increasingly central in SaaS companies that run on a dense layer of cloud tools, identity providers, and device fleets. This listing stands out in the current SaaS landscape because it treats internal IT as a systems discipline, spanning identity, access, and automation across widely used platforms like Okta, Google Workspace, and Slack, with an explicit link to AI-assisted operational workflows.
From a SaaS career perspective, the work maps closely to how modern software businesses scale securely: standardising onboarding and offboarding, tightening RBAC, and using APIs and infrastructure-as-code to reduce manual operations. Experience building SSO and SCIM integrations and partnering with Security on governance tends to transfer well across SaaS environments, particularly where compliance and auditability matter as teams grow and tool sprawl increases.
This role is best suited to someone who prefers owning end-to-end internal platform outcomes rather than operating as a ticket-only function. It will fit an IT engineer who enjoys scripting, automation, and cross-functional problem solving, and who is comfortable being an escalation point for identity and authentication issues while keeping long-term maintainability in view.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
🚀 About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
📐 About the role
As a Corporate it engineer at WRITER, you'll be the backbone of our internal technology ecosystem. You'll design, build, and scale the systems that empower our rapidly growing team to do their best work. This isn't just about closing tickets; it's about architecting seamless, secure, and automated experiences across our entire SaaS and hardware landscape. You'll have the opportunity to shape how a leading AI company operates from the inside out, ensuring our infrastructure scales as fast as our ambitions.
This role is hybrid and based out of our San Francisco or New York City office hubs. You will report to Staff IT lead
🦸🏻♀️ What you'll do
Own the architecture and administration of our core enterprise SaaS platforms — including Google Workspace, Slack, and Okta
Build robust automations and API integrations using Python and Terraform to eliminate manual IT processes and engineer zero-touch onboarding and offboarding for our global workforce
Drive our identity and access management strategy by implementing and maintaining SSO connections, SCIM provisioning, and RBAC across our expanding SaaS ecosystem
Build AI-assisted workflows and tooling that accelerate IT operations, cross-platform troubleshooting, and scripting — helping your teammates move faster with less friction
Serve as the senior technical escalation point for complex identity, MDM, and authentication challenges, partnering closely with Security to maintain compliance and governance
Lead IT infrastructure projects end-to-end — from scoping and architecture through production — with a focus on reliability, user experience, and long-term maintainability
⭐️ What you need
3+ years of hands-on IT engineering or systems administration experience in a high-growth technology environment
Deep technical expertise managing and scaling identity providers like Okta and complex enterprise SaaS platforms including Google Workspace, Slack, and Microsoft 365
Strong proficiency in scripting languages like Python or Bash and infrastructure-as-code tools like Terraform, with a track record of building custom integrations and automations
Hands-on experience leveraging AI and LLM tools (such as WRITER, Claude, ChatGPT, or Copilot) to accelerate IT documentation, scripting, troubleshooting, and operations
Proven ability to evaluate emerging platforms quickly and make sharp build-vs-buy recommendations that balance speed with long-term scalability
Exceptional communication skills — you can translate complex technical concepts for any audience, from engineers to executives, without losing the nuance
A genuine drive to Connect with cross-functional partners, Challenge existing processes to find smarter solutions, and Own the reliability of the systems your colleagues depend on every day
🍩 Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
