Why This Job is Featured on The SaaS Jobs
This Senior Billing Success Manager role sits at a common SaaS inflection point: product adoption depends on operational outcomes, not just feature usage. In a healthcare EMR context, billing and revenue cycle workflows are core to retention, making this a SaaS position where customer success is tightly coupled to domain accuracy, data integrity, and repeatable implementation across varied client maturity levels.
For a long-term SaaS career, the role builds durable capability in post-sale execution, including onboarding, escalations, and cross-functional support with sales and product specialists. The emphasis on reporting, accrual concepts, AR metrics, and Excel-driven analysis maps well to modern SaaS expectations around measurable customer outcomes and operational visibility. Experience translating complex workflows into standardized playbooks is also portable across vertical SaaS businesses with regulated or process-heavy customers.
This position tends to suit professionals who enjoy being the bridge between product behavior and real-world finance operations, and who prefer structured problem solving over purely relationship-led account management. It aligns well with someone comfortable owning a specialist lane within Customer Success while influencing stakeholders across billing teams, third-party partners, and internal departments in a remote setting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Job Title: Senior Billing Success Manager
Company Overview:
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Senior Billing Success Manager (BSM) who will serve as a Prompt billing expert to customers via our support channel, during customer onboarding, and will be an integral part of our BSM team.
This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 81 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.
We’re doing something special here and this role will be critical in taking Prompt to the next level.
Why work for Prompt?
BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)
The Role:
Our expectation of the role is that you will become an expert on the Prompt platform in order to provide support and process implementation to the billing clientele who use Prompt. You will work with both third-party billing organizations who provide billing services for Prompt clients, as well as in-house billing teams. You play an essential role in driving the overall success of our clients by helping teams implement best practices and find creative solutions to meet their unique needs. You will take on challenges as needed meeting with clients of all sizes where escalated issues arise, reporting or accounting expertise is required, or various other needs surface.
Key Responsibilities:
Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
Assist sales as needed on the sales cycle for mid market prospects
Assist sales and other departments as needed as a product specialist on our billing platform for mid market teams
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes as needs arise
Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
Demonstrate advanced proficiency in Excel and data analysis, including the ability to organize, analyze and interpret data sets to support data-driven decision making.
Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays.
Establish and nurture relationships with client stakeholders and billing personnel.
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Provide guidance and expertise to billing success managers/team members and interdepartmental partners
Minimum Requirements:
Bachelor’s degree in a relevant field preferred; substantial experience may substitute for formal education.
Must have 3+ years in the medical billing industry
Minimum of 2-3 years of billing experience for outpatient physical therapy clinics; substantial experience may substitute.
Must have experience working in or with mid market RCM companies with 50 or more therapists preferably in a success role or RCM leadership role
2-3 years minimum of RCM leadership experience
Must have a solid understanding of fundamental accounting concepts
Strong technical skills
Highly Proficient in MS Excel
Understanding and learning software is a passion of yours
Possess strong written and verbal communication skills
Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
Prepared to grow quickly into your role and take on greater responsibilities as needed
Able to work independently with minimal direction and oversight
Perks - What you can expect:
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
