Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
IT Solutions Engineering is a foundational function in modern SaaS organizations because it governs the internal SaaS stack that enables product teams, go to market operations, and security to operate reliably. This role stands out for its emphasis on identity connected platforms and controlled change management, areas that become increasingly central as SaaS companies scale their application footprint and tighten compliance expectations.
From a SaaS career perspective, the work builds durable experience in operational ownership across enterprise SaaS applications, identity providers, and workflow tooling. The focus on auditability, access governance, and repeatable rollout patterns maps closely to how mature SaaS businesses reduce risk while maintaining delivery velocity. Experience translating policy and operational requirements into automation and integrations is also broadly transferable across SaaS environments that rely on APIs, infrastructure as code, and standardized lifecycle processes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
IT Systems Operations serves as the operational control layer connecting Security, Engineering, and Employee Technology platforms. The team ensures employee-facing systems, identity workflows, and enterprise applications operate in a predictable, governed, and continuously reliable manner as the organization scales.
Beyond implementation, the team establishes structured operating patterns that ensure platform changes, access models, integrations, and lifecycle workflows evolve safely and consistently across the enterprise environment.
About the Role
This role acts as an operational owner for identity-connected enterprise SaaS platforms and system change controls supporting OpenAI’s compliance requirements. The engineer will be responsible for ensuring that production configuration, access models, and platform changes remain compliant, auditable, and consistently operated through defined controls. You will own and operationalize controlled system and workflow changes across identity platforms, SaaS applications, collaboration tooling, and enterprise infrastructure.
You will partner closely with Security, Platform Engineering, and IT Support Operations to:
Ensure identity and access workflows behave consistently across systems
Implement structured rollout and configuration practices for enterprise applications
Improve visibility and traceability of system changes impacting employee workflows
Translate operational requirements into durable automation and policy-aligned implementations
Success in this role requires not only strong engineering capability, but also sound operational judgment, disciplined documentation practices, and effective cross-functional collaboration.
In this role, you will:
Enterprise SaaS & Identity Platform Ownership
Own administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with defined control requirements.
Own onboarding, access modification, and offboarding workflows aligned to standardized entitlement models.
Ensure lifecycle events propagate reliably across downstream systems and maintain accurate, auditable access state.
Maintain consistent platform configuration and reduce unmanaged variance across business-critical systems.
Partner with Security and IT Support Operations to enforce least-privilege access models and durable ownership boundaries.
Controlled Change, Automation & Operational Reliability
Design and operationalize structured rollout patterns for enterprise system configuration and workflow changes.
Replace manual administrative actions with governed automation incorporating validation, logging, and rollback-aware deployment patterns.
Translate operational and compliance requirements into durable system implementations that improve reliability and auditability.
Build automated operational workflows using APIs, infrastructure-as-code, scripting, and low-code automation platforms.
Integration & Platform Engineering
Execute and maintain integrations across identity providers, SaaS platforms, ITSM systems, and internal tooling to ensure consistent system behavior.
Standardize integration and deployment approaches across environments to support scalable platform adoption.
Translate ambiguous operational requirements into structured workflows and dependable system implementations.
Partner cross-functionally to convert recurring incidents and operational friction into durable system improvements.
We’re looking for someone with:
Experience owning enterprise SaaS and identity platforms end-to-end.
Experience with implementing and operating SOX, SOC 2, and related controls in these platforms.
Experience automating platforms and audits.
Excellent communication and collaboration skills.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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