Why This Job is Featured on The SaaS Jobs
Netomi sits at the intersection of enterprise SaaS and agentic AI, where product adoption depends on trust, clarity, and measurable outcomes across complex customer journeys. A UX Researcher in this context is positioned close to the real constraints of large organisations, where multiple stakeholders influence buying and day to day usage, and where implementation realities often shape what “good UX” means.
From a SaaS career perspective, this role builds durable experience in research that directly informs roadmap decisions in a B2B environment. The work spans discovery and validation, but also the operational side of research, creating repeatable practices, insight repositories, and lightweight systems that can scale with a product organisation. That combination is valuable across SaaS companies that need research to be both rigorous and decision shaping, especially in technically dense categories.
This position fits a researcher who prefers end to end ownership and is comfortable forming a point of view with incomplete information. It will suit someone who enjoys collaborating beyond design, working with customer facing and deployment oriented teams, and translating field signals into product priorities that enterprise users will recognise as practical.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
You'll be the voice of our users inside Product and Design, running both formative research that shapes what we build and validation research that ensures we built it right. You won't be researching in a vacuum: you'll have direct access to our outbound teams to drive customer conversations, and to our AI implementation teams and Forward Deployed Engineers who live inside customer deployments every day. Few researchers get this close to real enterprise pain points.
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Responsibilities
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Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions
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Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship
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Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations
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Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements
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Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately
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Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories
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Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater
Requirement
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4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products
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Strong command of both qualitative and quantitative methods, and good judgment about which to use when
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Experience researching with enterprise users and buyers, not just consumers
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Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end
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Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them
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Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it
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Strong collaboration across Product, Design, Engineering, and go-to-market teams
Why This Role
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Unmatched access: direct lines to customers, outbound teams, and FDEs embedded in Fortune 500 deployments
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Real influence: research here shapes the roadmap of a category-defining platform, not the margins of it
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Frontier domain: agentic AI is being defined right now; you'll uncover what enterprises actually need to trust and adopt it
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
