Why This Job is Featured on The SaaS Jobs
This Business Operations Manager role stands out in SaaS because it sits at the operating system layer of a B2B platform business, where execution discipline directly affects product delivery, go to market coordination, and customer experience. In a payroll and payments SaaS context with global complexity, operational decisions tend to be tightly coupled to compliance, process reliability, and cross functional handoffs, making the remit inherently enterprise grade.
For a SaaS career path, the role builds durable leverage in how subscription businesses scale: translating strategy into OKRs, turning ambiguous priorities into roadmaps, and running end to end programs that cut across functions. The emphasis on AI informed efficiency work also signals exposure to modern operating models where automation, measurement, and iteration shape how teams plan and deliver.
This position is best suited to operators who prefer structured problem solving over narrow ownership, and who are comfortable being the connective tissue between leadership intent and day to day execution. It will fit someone who enjoys designing mechanisms, driving alignment, and keeping complex initiatives moving without relying on an inherited playbook.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
We're looking for a Business Operations Manager who thrives on making things work better - someone who can step into a complex, cross-functional challenge, bring the right people together, and make it happen. You'll have a real impact on how we operate and grow.
This is a build role. You won't be inheriting a playbook - you'll be writing it. From efficiency programs to OKRs, project management, and roadmaps, you'll help define how this company runs day to day.
What you'll do:
- Lead complex, cross-company projects end-to-end - connecting the dots and driving them to completion
- Spot inefficiencies and design smarter ways of working, with AI at the center
- Build and manage OKR frameworks and roadmaps that keep teams aligned and moving
- Be the person who makes sure things don't fall through the cracks
- Partner with leadership on operational strategy and bring structure to ambiguity
Requirements:
- 7+ years in business operations or a similar role
- Experience building efficiency programs in an AI-first environment
- Strong project management skills across complex, multi-stakeholder initiatives
- Hands-on experience with OKRs and roadmap planning
- AI native - you use AI tools naturally to work faster and smarter
- High ownership - you take a problem and run with it
- A collaborator who can work across all levels and make things happen
