Why This Job is Featured on The SaaS Jobs
AI is shifting from a feature to a measurable product surface in many SaaS platforms, and this Engineering Manager role sits directly in that transition. The remit ties AI experiences to adoption and durable usage, with explicit linkage to token consumption and weekly active usage, a pattern increasingly common in usage based SaaS monetisation. It also operates at the intersection of product engineering and go to market, where customer trust, spend visibility, and guardrails become part of the core product.
For a SaaS career, the standout value is the blend of product led growth mechanics with platform quality. Leading experimentation architecture, rollout discipline, and metric instrumentation builds fluency in how modern SaaS teams learn and iterate. The scope also touches billing and credits integrations, which are highly portable skills as more SaaS products adopt metering, quotas, and transparent usage reporting.
This role tends to suit an engineering leader who enjoys steering ambiguous, high visibility work through cross functional partnerships rather than purely roadmap delivery. It aligns with managers who like coaching teams while staying close to product outcomes, and who are comfortable balancing growth initiatives with trust building engineering that reduces adoption friction for real customer workflows.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Airtable is building the future of app creation: a platform where anyone can create powerful, flexible workflows and applications without needing to start from scratch. As AI becomes a core part of how customers build, automate, and scale their work in Airtable, we are investing deeply in first-party AI experiences that make Airtable more powerful, approachable, and useful for every team.
The AI Tooling / Field Agents team is responsible for driving growth, adoption, and durable usage of Airtable-native AI through Field Agents and related product experiences. The team’s primary goal is maximizing first-party AI token usage by helping more customers discover, understand, trust, and successfully use Field Agents and other such tools in real workflows. This team sits within the Product Engineering organization. Adjacent teams are responsible for products like Omni and the Airtable MCP. This role will focus on Field Agents and AI Tools, with some light connective tissue to accessibility and platform-quality work supporting AI products in general. The team’s work ladders up to driving first-party AI usage as a broader metric.
The team partners closely with Product, Design, Data Science, AI engineering, Billing, Services, Sales/CS, and other product teams to identify high-impact adoption opportunities, run experiments, and remove blockers that prevent customers from getting value from Field Agents and AI Tools.
Please note: while we employ a hybrid working model at Airtable (flexible in working from the office or elsewhere), we are looking to hire candidates at this level who are based in San Francisco and open to coming into the office ~2-3 times/week for team collaboration.
What you'll do
As Engineering Manager for AI Tooling / Field Agents, you will lead a team of roughly 8-12 engineers responsible for accelerating Field Agent and AI Tooling adoption and usage. You’ll set technical and execution direction, develop and coach engineers, and partner deeply with PM, Design, Data Science, and GTM teams to turn Airtable’s AI strategy into measurable product impact.
You will:
- Lead, manage, and grow a team of engineers working on Field Agent Growth, AI tooling, and related adoption surfaces.
- Own engineering execution for initiatives that increase Field Agent usage, first-party AI token consumption, and Agent WAU.
- Partner with Product and Design to identify high-leverage growth opportunities, quickly validate hypotheses, and ship product experiences that help customers discover and successfully use Field Agents.
- Drive a rigorous experimentation and rollout culture, including experiment architecture, ramp plans, exposure quality, launch readiness, metric instrumentation, and pre/post analysis.
- Help the team balance growth-oriented product bets with defensive trust-building work such as credit transparency, spend visibility, warnings, and guardrails.
- Work with Data Science and Product to understand usage patterns, token consumption, adoption funnels, and customer segments where Field Agents can create the most value.
- Collaborate with Services, Sales, and Customer Success to identify real customer workflows and unblock enterprise adoption, especially where customers have conceptual, permissions, billing, performance, or AI-readiness barriers.
- Provide technical guidance across full-stack product work, AI product surfaces, billing/credits integrations, experimentation systems, and high-quality end-user experiences.
- Build a strong team operating model: clear DRIs, crisp PDC/status updates, effective sprint planning, high-quality execution reviews, and healthy collaboration across engineering, product, and design.
- Develop engineers through feedback, coaching, career development, technical mentorship, and creating opportunities for ownership.
Who you are
We’re looking for an engineering leader who combines strong people management, product judgment, technical depth, and comfort operating in ambiguous, high-visibility areas.
You may be a fit if you have:
- Experience managing and developing high-performing product engineering teams.
- Strong product sense and experience shipping user-facing product experiences with measurable business or usage impact.
- Experience building AI, ML, automation, developer tooling, workflow, or product-led-growth experiences.
- Experience partnering closely with PM, Design, Data Science, and GTM teams.
- Comfort using metrics, experimentation, and customer feedback to guide roadmap and execution decisions.
- Strong technical judgment across full-stack product development; AI product experience is strongly preferred but not strictly required.
- A track record of leading teams through ambiguity, changing priorities, and high-visibility goals.
- Excellent communication skills, including the ability to create clarity for engineers, cross-functional partners, and leadership.
- Strong execution instincts: you know when to run a lightweight experiment, when to invest in platform quality, and when to cut scope to learn faster.
- Experience hiring, coaching, and developing senior engineers and technical leads.
Nice to have:
- Experience with experimentation platforms, growth loops, activation/adoption funnels, or usage-based business models.
- Experience with billing, credits, metering, quota systems, or customer-facing usage transparency.
- Experience working with enterprise customers, Sales/CS/Services partners, or complex customer adoption motions.
- Accessibility experience or a strong appreciation for inclusive product quality.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
