Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Prompt engineering is quickly becoming a core capability for SaaS products that embed AI into customer workflows, particularly in customer experience automation. This role sits at the intersection of productized AI and enterprise delivery, where reliability, guardrails, and measurable outcomes matter as much as model capability. In a platform context, prompt work is less about one-off experimentation and more about creating repeatable patterns that can be deployed across many customer environments.
For a SaaS career, the value here is the chance to build durable skills in evaluation, benchmarking, and iteration loops that resemble classic SaaS optimization, just applied to LLM behavior. Working alongside Customer Success and Data Science also mirrors how modern SaaS teams operationalize AI, translating business rules into system behavior, documenting decisions, and maintaining performance over time as models and requirements change.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.
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Responsibilities
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Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.
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Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.
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Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.
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Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.
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Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.
Requirements
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Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.
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Strong understanding of natural language processing (NLP) and machine learning principles.
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Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
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Proficiency in programming languages such as Python.
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Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).Excellent analytical and problem-solving skills.
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Strong written and verbal communication skills.
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Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Nice to Have
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Should have a minimum of 5 years of working in data science
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Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.
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Knowledge of data visualization tools and techniques.
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Background in linguistics or computational linguistics.
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Experience with agile development methodologies.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
