Why This Job is Featured on The SaaS Jobs
This IT Support Specialist role stands out in SaaS because internal IT is increasingly a product-adjacent function, responsible for keeping a company’s own stack reliable across identity, device management, collaboration tools, and office AV. In a hybrid setup, the quality of onboarding, access provisioning, and conference room uptime directly affects how quickly teams can ship, support customers, and close work.
For someone building a SaaS career, the work offers durable exposure to the operating layer that most cloud companies depend on: ticketing discipline, SaaS application administration, endpoint management, and audit readiness. The remit touches security hygiene and process standardisation, both of which translate well across SaaS firms as they mature their controls and scale headcount. The emphasis on experimenting with automation and AI-enabled workflows also aligns with how modern IT teams reduce repetitive work and improve service reliability.
This position best fits an early-career support professional who prefers hands-on problem solving and clear service ownership, and who enjoys being the on-site point person when issues are time-sensitive. It also suits someone who wants breadth across macOS, Windows, and common SaaS tools while developing structured practices around onboarding, inventory, and access reviews.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Hi, Future Homie!
At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.
We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?
📍Your Impact Starts Here
We’re looking for an IT Support Specialist who’s passionate about making work radically easier for our internal teams. You’ll focus on end-user support, system hygiene, and AV reliability, ensuring every Homie has the tools, hardware, and access they need to thrive. You’ll partner across departments to support onboarding, security audits, and daily operations—raising the bar with every ticket closed.
This is a hands-on, part-time (30 hours/week) hybrid role in our Toronto hub. If you love solving problems, streamlining workflows, and experimenting with automation and AI tooling, we want to hear from you.
These are the key ways you’ll contribute and create impact in this role:
Lead new hire tech onboarding and offboarding processes, ensuring seamless setup and secure asset recovery
Manage, troubleshoot, and maintain all AV and conference room technology across our Toronto office
Monitor internal ticketing system, providing timely Tier 1–2 support across macOS, Windows, SaaS platforms, and network issues
Support IT system audits, asset inventory, and access reviews to ensure compliance and readiness
Experiment with automation tools and AI-enabled workflows to streamline IT support and improve resolution velocity
Assist in IT initiatives related to security, automation, and infrastructure
Serve as the go-to IT support on-site during high-stakes meetings or company events
🚀 The Foundation for Success - These are the experiences and strengths that will set you up for success in this role:
0-2 years of IT support or helpdesk experience, ideally in a hybrid or in-office environment
Knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)
Hands-on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems
Exceptional organizational skills and service orientation
Demonstrated curiosity around emerging tech and AI-driven support tooling
Ability to collaborate in the Toronto office weekly on Tuesdays and Wednesdays.
🤝 The Homie Way - These principles guide everything we do—from how we work and make decisions to how we show up for each other.
💡 Be Customer Obsessed – Solve problems with empathy and creativity.
⚡ Move Fast, Learn Fast – Experiment, take action, and grow every day.
🎯 Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.
🏆 Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.
🏅 Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.
What to Expect During the Interview Process
Meet the Talent Acquisition team, Ryan H.
Meet the Hiring Manager, Ron S.
Participate in a Talent Showcase
Background Check + Offer Stage
Welcome to the team, Homie 🎉
💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!
Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
👋 Hey, We’re Homebase
Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 150,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2M+ workers—and we’re just getting started.
At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.
