Why This Job is Featured on The SaaS Jobs
This Communications Manager role sits at the intersection of consumer product storytelling and a highly visible, product-led SaaS ecosystem where narratives can influence adoption, trust, and category understanding. The remit signals work that is closely tied to how an AI-driven subscription product is perceived in everyday use, not just corporate positioning, which is increasingly central as SaaS companies expand from early adopters to mainstream audiences.
For a SaaS career, the value is in building repeatable communications muscles that translate complex product capabilities into clear market meaning. Cross-functional partnering with product, marketing, and community mirrors how modern SaaS launches and lifecycle moments are run, and experience shaping integrated campaigns is portable across roles in product marketing, corporate communications, and go-to-market leadership. The emphasis on proactive storytelling also aligns with how usage data, customer narratives, and seasonal moments are used to sustain engagement over time.
This role best fits a communications professional who enjoys operating close to product teams and can balance editorial judgment with responsiveness to external narratives. It will suit someone comfortable working across multiple stakeholders, who prefers substance-driven messaging over hype, and who is motivated by turning technical concepts into accessible stories for broad consumer audiences.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Communications team supports OpenAI’s mission by helping the organization communicate clearly, responsibly, and effectively with external audiences. We work closely with partners across the company to navigate complex topics, manage evolving narratives, and ensure OpenAI’s communications reflect our values and long-term goals.
About the Role
We’re looking for an exceptional PR professional to join our nimble, high-impact team to help share our progress toward developing Artificial General Intelligence (AGI) that benefits everyone.
This person will partner with the Consumer Lifestyle Communications Lead to develop sustained campaigns that shape how people understand and experience our consumer products. Working across marketing, product, community, and global communications, they will craft compelling stories and integrated campaigns that showcase our products’ creativity, usefulness, and positive impact. They will lead proactive user and seasonal storytelling that makes AI feel more relatable, trusted, and useful in everyday life. This role reports to the Consumer Lifestyle Communications Lead.
This role is based in San Francisco, CA or New York. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role you will:
Lead proactive user and seasonal storytelling that makes technology matter to everyday people.
Support communications campaigns that showcase ChatGPT’s distinctive benefits and capabilities for global consumer audiences.
Translate technical topics into clear, compelling narratives grounded in real-world impact.
Build trusted relationships with consumer and lifestyle media, and manage inbound press inquiries across a range of topics.
Partner with marketing, product, community, and global communications teams to deliver integrated campaigns.
Spot emerging cultural and consumer trends, and move quickly to turn the right moments into relevant, high-impact storytelling opportunities.
Identify compelling user stories worth telling to the world.
You might thrive in this role if you:
7+ years of PR and media relations experience, ideally with a strong background in consumer technology. In-house experience is a plus.
Experience with AI technologies—or a deep personal interest in the field.
Exceptional ability to translate complex technical information into clear, engaging communications for mainstream audiences.
A proven ability to build trusted relationships with press, executives, partners, and cross-functional teams.
A love of pitching and a track record of turning user stories into narratives that resonate.
A highly collaborative, low-ego working style suited to an experienced, fast-moving team.
Strong cultural instincts and the ability to spot emerging trends and move quickly on the right moments.
Sound judgment and a calm, solutions-oriented approach to complex, high-profile work.
Excellent written and verbal communication skills, with sharp editorial judgment.
Experience managing PR agency partners.
Experience working with paid talent.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
