Why This Job is Featured on The SaaS Jobs
Developer platforms are a foundational layer in mature SaaS businesses because they determine how easily third parties can extend the product through integrations and plug ins. This role sits at that leverage point, working on the public surfaces that external developers rely on, including APIs, event delivery, and client libraries. In the SaaS ecosystem, strong platform boundaries and predictable integration patterns often correlate with broader adoption and lower friction across partner ecosystems.
From a career perspective, platform engineering is one of the most transferable tracks in SaaS because it blends product thinking with durable systems work. Experience designing permission models, rate limits, and event frameworks maps cleanly to adjacent areas like identity, billing, and core infrastructure. Ownership across the full lifecycle, including production monitoring, also builds the operational discipline expected in multi tenant SaaS environments where reliability and backward compatibility matter.
This position is best suited to engineers who enjoy designing interfaces for other engineers and weighing trade offs in public, long lived contracts. It will fit someone comfortable collaborating with product partners and incorporating feedback from external developer stakeholders. The hybrid Vancouver setup also signals a role oriented around cross functional alignment and sustained ownership rather than isolated feature delivery.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Software Engineer on the Developer Platform team, you will lead the design and development of the APIs, events, and frameworks that empower external developers to build integrations and plug-ins for Dialpad. This platform is central to scaling Dialpad's integration ecosystem, ensuring third-party developers have the robust tools they need to create seamless experiences for our customers. This includes backend public APIs, event frameworks, frontend plug-in frameworks, and client libraries.
You will own a set of core components within the Developer Platform team, translating developer workflows and business needs—identified in partnership with our technical product manager—into high-quality, scalable technical solutions. You’ll collaborate closely with engineering teammates, product leaders, and external developer stakeholders.
This position reports to our Developer Platform Director and will require a hybrid working arrangement based out of our Vancouver office.
What you’ll do
- Own the full development lifecycle of public APIs and platform features, from design and implementation to testing and production monitoring.
- Collaborate with product managers, engineering teammates, and external stakeholders to identify and translate developer needs into scalable technical solutions.
- Mentor other engineers through design reviews, code reviews, and onboarding support.
- Contribute to the long-term technical direction and architecture of the developer platform.
Skills you'll bring
- Engineering Experience: Professional experience designing, launching, and maintaining scalable backend or full-stack platform systems.
- Technical Proficiency: Proficiency in Python or JavaScript, with hands-on experience building APIs, webhooks, and distributed systems.
- Domain Expertise: Familiarity with platform-level concepts such as OAuth, permission models, rate limits, and event delivery.
- Operational Excellence: A pragmatic approach to testing, debugging, and troubleshooting production systems within an Agile environment.
- Communication & Mentorship: Ability to drive technical design, mentor engineers, and clearly explain trade-offs to both technical and non-technical stakeholders.
- AI-Forward: Strong interest in Agentic AI and experience using AI-assisted coding tools (e.g., Gemini, Claude) for development.
- Bonus Points: Experience building developer platforms, integrations, data pipelines (ETL), or high-throughput async systems (Redis, message queues).
