Your role
As a Software Engineer, you’ll be responsible for developing and maintaining features to enhance customers’ day-to-day communication experience. You’ll work closely with customers and customer-facing teams to provide industry-leading calling workflows. On this team, you’ll be participating in an effort to combine traditional hardware solutions with Dialpad’s cutting-edge cloud communication platform. You’ll be contributing directly to high-impact projects that drive critical business strategies.
This position reports to our Hardware Engineering Manager and is a hybrid role, with the opportunity to be based in our Vancouver office.
What you’ll do
- Develop and maintain software solutions and integrations that interface with VoIP devices, including IP phones, SIP adapters, ATA adapters, and DECT base stations.
- Design and implement features and improvements for device management, provisioning, activation, and control in the UI.
- Troubleshoot production/customer-related issues with devices.
- Write and maintain comprehensive unit tests to ensure the robustness of the device integration management software.
- Maintain code quality by reviewing peers’ code.
- Collaborate with Product Management, Design, and cross-functional engineering teams to understand the requirements and translate them into technical specifications.
- Work closely with QA throughout the entire lifecycle of a feature.
- Work on self-development and continuous self-improvement to stay up-to-date with the latest technologies in the field.
Skills you’ll bring
- Professional experience as a Software Engineer.
- Hands-on experience with Python or other relevant structured languages.
- Experience working with both front-end and back-end technologies.
- Experience working with databases.
- Expertise in unit testing.
- Familiarity with networking protocols (TCP, UDP).
- Experience with RESTful APIs.
- Familiarity with version control systems (Git).
