Why This Job is Featured on The SaaS Jobs
This Senior Software Engineer role sits at a classic SaaS leverage point: the developer platform that turns a core product into an ecosystem. By focusing on public APIs, event delivery, plug in frameworks, and client libraries, the work is less about a single feature and more about the contracts and primitives external builders rely on. In SaaS, that surface area directly shapes integration breadth, partner velocity, and how reliably customers can connect the product to the rest of their stack.
Career wise, platform and ecosystem engineering tends to compound. Experience designing stable interfaces, permission models, and operational guardrails translates across many SaaS categories, from communications to finance to devtools. Ownership of end to end delivery, including production monitoring and pragmatic trade offs, builds the kind of judgment that becomes increasingly valuable as products mature and third party usage scales.
This role is best suited to an engineer who prefers enabling other teams and external developers rather than optimising one internal workflow. It will appeal to someone comfortable setting technical direction over a 6 to 12 month horizon, collaborating closely with product counterparts, and mentoring through design and review. The hybrid Vancouver setup also signals a fit for professionals who value regular in person engineering collaboration.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Sr. Software Engineer on the Developer Platform team, you will lead the design and development of the APIs, events, and frameworks that empower external developers to build integrations and plug-ins for Dialpad. This platform is central to scaling Dialpad's integration ecosystem, ensuring third-party developers have the robust tools they need to create seamless experiences for our customers. This includes backend public APIs, event frameworks, frontend plug-in frameworks, and client libraries.
You will own a set of core components within the Developer Platform team, translating developer workflows and business needs—identified in partnership with our technical product manager—into high-quality, scalable technical solutions. You will help shape the 6-12 month technical direction for the platform, break down complex requirements into clear, actionable deliverables, and solve technical challenges through shared tools and patterns.
You’ll collaborate closely with engineering teammates, product leaders, and external developer stakeholders. You will be expected to operate with little guidance, make pragmatic business and technical trade-offs, and mentor other engineers through design, implementation, code review, and production support.
This position reports to our Developer Platform Director and will require a hybrid working arrangement based out of our Vancouver office.
What you’ll do
- Own the full development lifecycle of public APIs and platform features, from design and implementation to testing and production monitoring.
- Collaborate with product managers, engineering teammates, and external stakeholders to identify and translate developer needs into scalable technical solutions.
- Mentor other engineers through design reviews, code reviews, and onboarding support.
- Contribute to the long-term technical direction and architecture of the developer platform.
Skills you'll bring
- Engineering Experience: Professional experience designing, launching, and maintaining scalable backend or full-stack platform systems.
- Technical Proficiency: Strong proficiency in Python or JavaScript, with hands-on experience building APIs, webhooks, and distributed systems.
- Domain Expertise: Familiarity with platform-level concepts such as OAuth, permission models, rate limits, and event delivery.
- Operational Excellence: A pragmatic approach to testing, debugging, and troubleshooting production systems within an Agile environment.
- Communication & Mentorship: Ability to drive technical design, mentor engineers, and clearly explain trade-offs to both technical and non-technical stakeholders.
- AI-Forward: Strong interest in Agentic AI and experience using AI-assisted coding tools (e.g., Gemini, Claude) for development.
- Bonus Points: Experience building developer platforms, integrations, data pipelines (ETL), or high-throughput async systems (Redis, message queues).
