Why This Job is Featured on The SaaS Jobs
PagerDuty sits squarely in the modern B2B SaaS ecosystem where reliability, incident response, and operational visibility are core buying drivers. A Business Development Representative role here is notable because the first conversations are often with technical practitioners and operational leaders, which tends to demand clearer problem framing than purely feature-led outreach. The listing also signals a structured sales methodology and a tool-rich outbound motion, both common in mature SaaS go-to-market teams.
For a SaaS career, this kind of seat builds durable fundamentals in pipeline creation and value articulation. It exposes day-to-day work with enterprise account development, multichannel prospecting, and disciplined activity management inside systems like Salesforce and Outreach. Over time, that combination typically translates well across SaaS segments because it teaches repeatable discovery habits and how to map product outcomes to business impact in early-stage conversations.
This role is best suited to someone who prefers measurable goals, consistent execution, and close collaboration with Account Executives. It will fit professionals early in their commercial SaaS path who want to sharpen outbound craft, learn a formal messaging framework, and get comfortable engaging multiple stakeholders across an account without needing deep tenure in a single industry.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Overview Of The Role
PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you'll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.
Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You'll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty
This isn't just a job—it's an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty's Business Development team and prepare for an adventure like no other!
Key Responsibilities:
Value Selling- focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenge
- Effectively communicate PagerDuty's business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.
- Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method
Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers
- Consistently achieve sales goals, maintaining a proven track record of success.
- Exhibit strong collaboration and time management skills to maximize efficiency and productivity.
Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives"
- Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.
- Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts
- Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.
Basic Qualifications:
- Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.
- Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.
- Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.
- Passion for technology
- 1-2 Years experience in outbound prospecting
Preferred Qualifications:
- Prior sales development experience preferred
- Experience using salesforce.com preferred
- BA/BS Degree
