About Copado
Copado is the #1 DevOps Platform for Salesforce and the Cloud. We harness the power of native CI/CD and Robotic Testing to drive digital transformation for 1,000+ of the most innovative brands on the planet — from Coca-Cola to eBay to Volkswagen. Our low-code platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments.
The impact on your business? 20X faster releases, 94% fewer production bugs and 46% more Salesforce ROI. The impact on your team? No more late nights, weekend war rooms or stressful release days.
Brief Summary of Role
The Renewals Manager is responsible for supporting all aspects of the renewal process, from creating quotes to negotiating contracts to making certain that the customer has the right product mix to ensure success. The Renewals Manager works closely with internal stakeholders across Sales and Customer Success teams to ensure the customer renewal goals are achieved and that contracts are correct. The Renewals Manager will work with cross functional resources across sales and success teams to minimize churn and increase net revenue retention.
What You’ll Be Doing
As the Renewals Manager a typical day will include:
- Managing customers throughout the lifecycle
- Owning renewal opportunities from quote to close
- Creating quotes, order management, and reporting invoice requirements to Accounting
- Negotiating uplift and pricing changes
- Working with legal to ensure that contract terms are up to date
- Ensuring no contract is expired
- Collaborating with other departments to develop success strategies as required
- Working with the account executive to identify expansion opportunities to increase Copado’s footprint at customer
We Are Looking for Someone With
- A minimum of 3 years experience in Sales or Renewals with a SaaS product
- Exceptional verbal and written communication skills
- Exceptional negotiation skills and attention to detail
- A highly organized, proactive approach, who can take initiative with a positive attitude.
- High energy, who enjoys working in a fast-paced global environment
- Experience working in an agile environment, where you continuously strive for improvement
Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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