About the Role:
As a Sales Operations Business Partner, you’ll work closely with our sales leadership to design, implement, and optimize key processes that enhance the effectiveness of Samsara’s global sales organization. You will play a strategic role in supporting Samsara’s growth beyond $1BN in revenue by aligning people, processes, and technology to improve the pre-sales customer journey. This role will have a tangible impact on how our sales team operates, scales, and supports our customers across diverse industries.
This is an in-office position open to candidates based in our Mexico City office.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.
In this role, you will:
- Partner with Senior Sales Leadership to develop and execute optimizations that result in efficiency gains and revenue capture for our sales organization
- Be “the voice of sales”, leading cross-functional projects and initiatives to introduce new capabilities, processes, and improvements within the sales team.
- Prioritize and assess operational needs, creating a long-term roadmap based on business impact and feasibility.
- Optimize issue resolution for sales by monitoring support tickets, identifying trends, and ensuring resolutions paths are effectively used and executed.
- Identify key areas for improvement by leveraging operational measurements and analyzing data for actionable insights, in collaboration with cross-functional teams.
- Champion Samsara’s values and principles (Customer Success, Long-Term Growth, Growth Mindset, Inclusivity, and Teamwork) as we expand globally.
Minimum requirements for this role:
- 6+ years of experience in Sales Operations or a related growth/operations role within a fast-paced environment.
- Professional experience selling software or equivalent experience demonstrating an ability to understand the perspective of a sales representative.
- Proven ability to drive organizational change through complex, cross-functional projects.
- Proficiency in Salesforce.com and familiarity with the sales technology ecosystem.
- Strong organizational and business judgment with experience in managing end-to-end projects.
- Ability to create compelling narratives and insights from data, inspiring others towards a common goal.
- Excellent communication and critical thinking skills to navigate sales policies and processes at every level of the organization.
- Bachelor's degree in business, finance, economics, or engineering preferred
- English fluency is required
Ideal requirements for this role:
- Salesforce administration experience is a plus.
- Familiarity with Product Management or Six Sigma best practices is advantageous but not required.
- Lead generation and marketing platform experience a strong bonus.
#LI-Onsite
