About FacilityOS
FacilityOS is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With FacilityOS, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency.
At FacilityOS, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.
What we’re looking for:
At FacilityOS, we’re building a top-tier Customer Success program to help fuel our growth. We’re looking for a high-performing Customer Success Manager to join our team and take ownership of a portfolio of customers.
FacilityOS is a fast-paced, high-growth environment, so you’ll need to be comfortable managing change, working through ambiguity, and driving results. This role is ideal for someone who thrives on building strong customer relationships, takes initiative, and approaches their book of business like an owner.
As a Customer Success Manager, you'll help customers grow and achieve their goals through a mix of high-touch engagement, automation, and AI-driven insights. You'll also play a key role in building a strong team culture and working cross-functionally with departments across the company.
What You’ll Do:
- Account Management: Proactively manage and grow a portfolio of strategic customers using a customer-centric and consultative approach (Approximately 50-75 accounts)
- Drive Customer Outcomes: Help customers achieve value and ROI by combining personal engagement, automation, and AI
- Cross-Functional Collaboration: Work as part of an account team alongside teams such as Support, Onboarding, Sales, Finance, Product, and Professional Services
- Data-Driven Focus: Use product usage data and customer insights to prioritize outreach, identify risk, and find opportunities
- Growth & Retention: Identify and support expansion opportunities while actively mitigating churn
- Product Adoption: Drive awareness and usage of new features and capabilities, while creating a feedback loop to share customer insights and influence product improvements that better support our customers
- Project Work: Lead or participate in team or department projects to improve internal processes or customer experience
- Team Culture: Foster a collaborative, transparent, and supportive team environment across CS and the broader company
What We’re Looking For:
- 2 to 5 years in Customer Success or similar client-facing role
- Proven success managing customer relationships and driving outcomes
- Strong problem-solving and strategic thinking skills
- Proficient in using a CRM and Customer Success platforms
- Skilled at building customer rapport and communicating effectively
- Data-driven with experience using metrics to guide decisions
- Organized, reliable, and able to work independently in a fast-paced environment
Why work at FacilityOS?
FacilityOS is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.
We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:
🩺Comprehensive health coverage (includes Dental and Vision coverage)
🏠A Hybrid work environment with our office based in North York, Toronto
💡Opportunity for advancement and growth
🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!
🥳 Birthday and Life Celebrations
🎉 Two annual parties in a year
FacilityOS Commitment
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.
Please note that all candidates must be legally eligible to work in Canada.
Background and Reference Checks
Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.
FacilityOS Website: https://www.facilityos.com/
Follow us on LinkedIn: https://www.linkedin.com/company/facilityos
Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4
Please apply via the attached link.
