About FacilityOS (Formerly iLobby)
FacilityOS is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With FacilityOS, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency.
At FacilityOS, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.
This is a hybrid position where you'll be required to be in office at least two days a week with the flexibility to work from home the remaining days if desired.
About this Role:
As an HR Generalist, you will be reporting directly to the VP of HR and work closely with other key leaders in the business. You will be acting as an advisor for our global (Canada, US, Sweden) teams to continue building, enhancing, and delivering key people operation processes. This includes but is not limited to, recruitment, onboarding/offboarding, employee relations, performance management/succession management and payroll. This is an ideal role for someone who thrives in a fast-paced environment, is passionate about people-first practices, and brings a proactive and collaborative approach to HR.
Key Responsibilities:
Recruitment & Talent Acquisition
- Own the full-cycle recruitment process across technical and business functions, including sourcing, screening, interviewing, completing reference and background checks and offer negotiation
- Collaborate with hiring managers to define role requirements, success profiles, and streamline interview processes for improved candidate fit and efficiency
- Leverage strategic sourcing and data to attract top talent while elevating the employer brand
Onboarding & Offboarding
- Manage onboarding processes that deliver a seamless and engaging new hire experience
- Lead onboarding sessions and ensure smooth integration into HRIS and cross-functional systems
- Standardize offboarding practices and support transition planning across regions including resignations, exit interviews, and terminations
Payroll & Benefits Administration
- You will be the first point of contact to complete payroll for each cycle and work closely with HR Team and CFO to ensure payroll is completed in a timely manner for each site
- Administer end-to-end global payroll processing via ADP Workforce Now for Canada & US, ensuring accuracy, timeliness, and compliance
- Manage employee benefits programs and provide prompt resolution to payroll/benefits queries
Performance Management & Employee Relations
- Support performance management cycles, OKR tracking, and succession planning efforts
- Guide leaders through coaching conversations, development plans, and employee relations cases with empathy and compliance awareness
Employee Events & Communication
- Support the HR Team with any written communication to teams/all staff
- Be a key member of the Social Committee and Joint Health and Safety Committee by taking on a leadership role
- Champion employee engagement programs, pulse surveys, and team-building initiatives to promote culture alignment across regional offices
- Administer and manage people rewards and incentives for life events and other
Managing HRIS System
- Maintain data integrity within HRIS (HiBob) and continuously recommend process improvements to enhance systems efficiency
- Ensure all employee data and records are uploaded correctly
Compliance & Policy Management
- Ensure compliance with federal, provincial, and international employment legislation across all operational regions
- Maintain and update company handbooks and policies to reflect organizational changes and best practices
- Lead HR projects, audits, and policy rollouts related to regulatory requirements and internal initiatives
Ad Hoc Projects & Reporting
- Support HR Team with ad-hoc projects as needed
- Monthly and quarterly reporting on people analytics
Requirements
- 2–3 years of progressive HR experience, ideally in a high-growth or tech-enabled environment
- Proven experience in full-cycle recruitment and HR operations across multiple regions
- Strong familiarity with HRIS platforms (HiBob preferred) and payroll systems (ADP Workforce Now strongly desired)
- Excellent communication, stakeholder management, and organizational skills
- Ability to manage competing priorities in a fast-paced environment
- Strong analytical mindset with experience in people data reporting
- Post-secondary degree or diploma in Human Resources or a related field; CHRP designation is an asset
- Experience with Microsoft Office and Google Workspace tools
- Must be comfortable with occasional travel to our US site as part of cross-border collaboration
- Knowledge or experience in working with US payroll or employment law practices is an asset
Why work at FacilityOS?
FacilityOS is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.
We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:
🩺Comprehensive health coverage (includes Dental and Vision coverage)
🏠A Hybrid work environment with our office based in North York, Toronto
💡Opportunity for advancement and growth
🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!
🥳 Birthday and Life Celebrations
🎉 Two annual parties in a year
FacilityOS Commitment
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.
Please note that all candidates must be legally eligible to work in Canada.
Background and Reference Checks
Any offer of employment will be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. 3 professional reference checks will also be conducted.
FacilityOS Website: https://www.facilityos.com/
Follow us on LinkedIn: https://www.linkedin.com/company/facilityos
Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4
Please apply via the attached link.
