Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Job Title: PS Finance Manager
Department & Team: Finance; PS Finance Shared Services
Reports to: Jessa Alvar, Senior Manager, Finance Operations
Location: Manila
Summary:
The PS Finance Manager is responsible for overseeing the Professional Services (PS) Finance processes within the Finance Shared Services team based in Manila. This role ensures that all financial deliverables are completed accurately and on time. The position requires strong collaboration with both local and global finance teams to provide comprehensive financial and operational support. The PS Finance Manager will work closely with Strategic Finance, Controllership, and the PS Operations team to align with business objectives and drive performance.
Key Responsibilities:
- Manage the end-to-end deliverables of the PS Finance team, ensuring alignment and coordination with relevant stakeholders and departments.
- Partner closely with business units including PS In-Region Analysts, Strategic Finance, Revenue PS Operations, and other CAO organizations to address issues, resolve queries, and support business needs.
- Ensure timely and accurate preparation of financial reports for management, including project profitability, cost analysis, and other key metrics.
- Manage internal and SOX audits, ensuring all requirements are met and robust controls are in place across all processes.
- Oversee the team’s month-end, quarter-end, and year-end close processes, ensuring accuracy and timeliness.
- Drive continuous improvement initiatives by identifying, initiating, and leading enhancements to existing processes and workflows.
- Lead, mentor, and develop a high-performing team, which may include supervisors, associate managers, and/or other managers, fostering a culture of accountability and growth.
- Maintain up-to-date Standard Operating Procedures (SOPs), regularly review process documentation, and ensure proper inventory and repository management.
- Actively contribute to global and Finance Shared Services Center (FSSC) projects and initiatives, providing insights and support as needed.
- Provide support and guidance during the implementation of new ERP systems, ensuring smooth transition and integration.
- Ensure all cost and revenue management activities comply with company policies and US GAAP standards.
- Perform additional tasks and responsibilities as assigned by leadership.
Requirements/Qualifications:
- Bachelor’s degree in Accounting; Certified Public Accountant (CPA) designation preferred.
- 8–10 years of relevant finance experience within multinational companies, experience in a BPO or Shared Services environment required
- Minimum of 8 years’ experience in a leadership role, managing teams of varying sizes and levels.
- Proven ability to lead projects and manage multiple priorities in a fast-paced, dynamic environment.
- Strong attention to detail with a commitment to accuracy and quality.
- Extensive knowledge and hands-on experience across the full project lifecycle—from contract review to project closure.
- Proficiency in using large-scale ERP systems such as Oracle or SAP, ideally within publicly listed multinational organizations with complex reporting structures.
- Demonstrated expertise in talent management, stakeholder engagement, business partnering, and strategic decision-making.
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
