Are you passionate about building the next generation of AI-driven systems? At PagerDuty, our PagerDuty Advance team is at the forefront of transforming digital operations with intelligent automation and cutting-edge agent technology.
As a Senior Software Engineer, you’ll have the unique opportunity to shape the future of our AI platform, being a part of this newly developed AI First division, you will drive innovation from the ground up, and see your work make a real impact for thousands of customers worldwide. If you thrive on solving complex problems, love working with the latest AI tools, and want to be part of a collaborative team that’s redefining what’s possible, we want to hear from you!
Key Responsibilities
- Design, build, and maintain robust backend systems with a focus on AI and agent/chatbot technologies.
- Collaborate with cross-functional teams to deliver new features and drive innovation in digital operations.
- Participate in the full software development lifecycle, from design and architecture to deployment and support.
- Take part in on-call rotations to ensure high availability and reliability of our services.
- Contribute to technical discussions, code reviews, and mentor other engineers.
- Work with cutting-edge technologies in a fast-paced, collaborative environment.
Basic Qualifications
- 5+ years of professional software engineering experience, with a strong focus on backend development.
- Recent (last 6-12 months) hands-on experience in AI or chatbot development.
- Experience shipping code as part of a team in a production environment.
- Solid understanding of distributed systems, APIs, and scalable backend architectures.
- Willingness to participate in on-call rotations.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Strong communication and collaboration skills.
- Based in Lisbon, with the ability to work remotely in Portugal after 20 days.
Preferred Qualifications
- Experience with LangGraph (strong plus, as it’s foundational to our AI/agent work).
- Experience with Elixir for backend development.
- Background as a Backend Engineer with AI experience, or as a Machine Learning Engineer with product development experience.
- Experience working in SaaS or cloud-based environments.
- Familiarity with modern DevOps practices and CI/CD pipelines.
- Experience mentoring or leading other engineers.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Lisbon office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!
