Partner Delivery Architect - Bangalore, India

Lakeside Software • Full-time • Remote • 1w ago

Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estates and see how to do more with less. Lakeside Software helps companies gain a better view, so they can see the hidden issues, the smartest fixes, and the biggest savings. We collect and analyze more endpoint data than anyone else. The more data you have, the better your results will be. That’s why so many of the world’s leading companies look to Lakeside to gain visibility across their entire digital estates, empowering them to do more with less.

As Partner Delivery Architect, you will assist Lakeside Software partners to manage SysTrack accounts in order to provide continued value to their customers. You will be responsible to maintain, upgrade and manage our services, and act as a point of contact for partners. This role requires strong collaboration and partnership with Lakeside Software Technical Support, Pre-Sales, Product Management, and Customer Success teams.

The core responsibilities of this role include:

Enable Lakeside Software Partners to deliver value to their customers through the Systrack platform, resulting in continued annual reoccurring revenue (ARR) attainment
Train and educate our Partners' Centre of Excellence by leveraging a proactive agenda including the value and Velocity blueprints where applicable to the Partner offering and assisting in ensuring that the blueprints and value are received by Partner Clients
Partner enablement in the planning, and design of SysTrack architecture, and assisting partners with the implementation and operations of SysTrack for their customers
Coordinate with the customer and internal Lakeside team around Implementation, Testing and Deployment sign-off
Coordinate with the Network team, AD team, SCCM team, Security and Wintel teams to address project dependencies
Strong working knowledge of EUC tools and correct approaches to handle them for enterprise customers
Ability to analyse and assess SysTrack environments, providing education to Partners to drive actionable insights and provide value or ROI use cases
Consult with Partners on maintaining SysTrack environments for compliance through agent connectivity, platform stability and product upgrades
Partner with SI’s and MSP’s and collaborate on internal process improvement initiatives
Prior experience developing collateral, knowledge articles, and process flows based on client needs and partnering with an operations team to provide sophisticated content
Maintain a degree of awareness about product innovations and development for SysTrack and other EUC tools
Host enablement sessions and participate in touch points, planning, and review sessions
Help the Partner to navigate through various stages on SysTrack maturity model

Minimum of 8-10 years of experience in technical consulting, analytics, service delivery

Exposer supporting MSP’s & GSI’s or working with them in similar setup
Experience with transformation and desktop engineering projects (e.g. Win10, O365)
Extensive knowledge of end user computing (EUC), SysTrack, and other DEX or monitoring solutions
Good working knowledge of troubleshooting Windows/MAC/LINUX Operating Systems as well as DNS, DHCP, AD, Group Policy
Understanding of relational databases (e.g. Microsoft SQL Server)
Experience with Citrix, Hyper-V, VMWare or other virtualization platforms
Experience in Scripting (PowerShell, VBScript), SQL & relational database (SQL Server)
Bachelor Degree in computer science and engineering (preferred)

MCSE/MCP/CCA/VCP Certification (preferred)
Remote: Candidates must be based in Delhi, India
Travel: Up to 25%

Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. Lakeside is dedicated to providing equal access and opportunity for individuals in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy. If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.