Your Role
As a Client Account Executive, Commercial, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.
The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad.
This position reports to our Sales Manager, and has the opportunity to be based in our Austin, Texas Office with a hybrid schedule.
What You'll Do
- Focused on a portfolio of customers, the Commercial CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
- Create an account plan for how you will achieve your quarterly goals.
- Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
- Work leads and generate pipeline.
- Achieve or exceed quarterly revenue goals.
- Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
- Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.
Skills You'll Bring
- 1-3 years of sales experience in an ever-changing environment.
- Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
- Ability to communicate, present, and influence key stakeholders and decision-makers.
- Experience providing timely and accurate forecasts to sales leadership.
- Excellent time management and organizational skills with the ability to track numerous details.
- Willingness to travel to customer locations or events as needed.
- SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS.
- Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
- Curiosity: Ability to get to know your customers’ business, internal teams, and processes.
- Closing mindset: Get ahead of closing deals by asking closing questions early and often.
- Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from.
- High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment.
