Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary:
The Global Compliance Learning Specialist will support our learning and compliance initiatives by supporting global compliance training programs, ensuring Learning Management System (LMS) optimization, and designing learning experiences that meet international standards such as ISO 9001, SOC 2, GDPR, and other regulatory frameworks. As a member of the Learning & Enablement team, you will work closely with internal stakeholders, and audit/compliance teams to ensure company-wide regulatory alignment and employee readiness.
Key Responsibilities:
- Assist in managing the Learning Management System (LMS), Workday Learning, to deliver compliance training globally.
- Design, develop, and maintain compliance-related training content, including eLearning modules, Virtual Instructor-Led Training (VILT), and microlearning.
- Collaborate with internal compliance, security, and legal teams to align training programs with ISO 9001, SOC 2, GDPR, HIPAA, and other standards.
- Maintain accurate records of compliance training completions to support audit requirements.
- Assist with monitoring regulatory changes and proactively update learning programs to stay ahead of evolving compliance standards.
- Assist with managing annual compliance learning calendar and track compliance metrics for reporting to leadership and auditors.
- Develop course-based assessments, knowledge checks, and evaluations to validate learning and ensure regulatory effectiveness.
- Provide technical support for LMS users and troubleshoot compliance learning-related issues.
- Assist in the preparation of documentation for internal and external audits.
- Champion a culture of compliance, security awareness, and continuous learning across the organization.
- Support design, development, and administration of learning initiatives other than compliance as required based on evolving business and team needs.
Minimum Requirements:
- 3-5+ years of experience in corporate learning roles, preferably in tech, SaaS, or cloud industries.
- Strong LMS experience with Workday Learning required.
- Demonstrated instructional design skills.
- Basic graphic design or video editing capabilities for enhancing learning content.
- Curriculum Development experience required.
- Proficiency in learning content development tools such as Articulate 360, Rise, Storyline, Captivate, or similar.
- Strong project management, organization, and stakeholder engagement skills.
- Ability to synthesize complex regulations into clear, understandable learning materials.
- Exceptional attention to detail, documentation, and reporting.
- Bachelor's degree, professional certifications, and/or equivalent experience in Instructional Design, Adult Learning, HR, or a related field required.
Desirable Skills:
- Workday Learning Report Writer preferred.
- Experience working within a cloud services or highly regulated environment.
- Familiarity with security awareness programs and cybersecurity training.
- Experience with SCORM/xAPI compliance and LMS reporting standards.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
