The world is always on. Let’s keep it that way. PagerDuty is the operations cloud trusted by thousands of enterprises to keep their digital services always available and responsive. To support that mission, we’ve built a resilient, secure, and modern cloud infrastructure that enables our customers to operate with confidence and empowers our internal teams to move fast and deliver world-class software.
The Infrastructure Group
Our Infrastructure group builds and evolves the foundation on which all of PagerDuty runs. This includes:
- Cloud Delivery & Site Reliability: Driving scale, resiliency, and performance for our global SaaS platform.
- Automation & Deployment Tooling: Enabling engineering velocity through CI/CD pipelines, infrastructure as code, and automation.
- Observability: Providing the visibility, metrics, and insights that power data-driven engineering.
- Data Stores: Operating and scaling the distributed storage systems at the heart of our platform.
- Developer Experience: Ensuring our engineering teams can deliver value to customers as soon as possible with best-in-place tooling and processes
The team’s mission is to ensure our infrastructure is not just keeping pace with customer needs, but staying ahead—so PagerDuty can grow reliably, securely, and efficiently.
The Role
We are looking for a Senior Director of Engineering to lead this critical group. You will set the vision for our infrastructure strategy, grow and mentor a team of leaders and engineers, and drive execution of high-impact initiatives that shape PagerDuty’s future. This role is both deeply technical and highly strategic: you’ll need to zoom into technical details when necessary, while also influencing peers and executives on business-critical decisions.
You’ll collaborate closely with Product, Security, Legal, and Customer teams, ensuring our infrastructure underpins not only engineering velocity but also customer trust, compliance, and business innovation.
Key Responsibilities
- Define and drive the multi-year strategy for PagerDuty’s infrastructure and platform foundations.
- Strong ownership of PagerDuty’s reliability patterns and practices. Bar raiser for all engineering functions.
- Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies.
- Ensure the reliability, scalability, and security of PagerDuty’s global SaaS platform.
- Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives.
- Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness.
- Manage budgets, headcount, and vendor relationships to optimize infrastructure investments.
- Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs.
- Foster a culture of inclusion, accountability, collaboration, and growth.
Basic Requirements
- Proven experience in senior engineering leadership roles, managing multiple layers of managers.
- Significant experience as a hands-on technical contributor earlier in your career.
- Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation.
- Track record of building and scaling high-performing, inclusive engineering organizations.
Preferred Qualifications
- Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds).
- Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns such as multi-tenancy, container orchestration, infrastructure as code, observability, and incident response.
- Proven ability to manage cloud costs, contracts, and vendor relationships to optimize spend and efficiency.
- Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001) and how AWS services map to them.
- Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company.
- Experience running or partnering closely with SRE teams in a DevOps/on-call environment.
- Experience leading globally distributed teams across multiple time zones.
- Excellent communication skills—comfortable engaging executives, customers, and engineers alike, with bonus points for public speaking experience.
- Track record of coaching and mentoring engineering leaders across both management and technical career paths.
- Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions.
- Strong business acumen and comfort in customer-facing discussions about technical capabilities, reliability, and roadmap.
- A passion for building collaborative, inclusive engineering teams and cultures.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our San Francisco office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 233,000 - 392,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
