Why This Job is Featured on The SaaS Jobs
This Senior ServiceNow Engineer role sits at the intersection of enterprise workflow platforms and SaaS operating models. In a Virtual First environment, internal systems become core product infrastructure for how work gets done, and ServiceNow often acts as the orchestration layer across identity, support, change management, and service delivery. For a mature SaaS company, this kind of engineering is less about standing up tools and more about designing durable, auditable processes that scale across distributed teams.
From a SaaS career perspective, the role builds fluency in the “business systems” stack that underpins subscription companies: standardized service management, cross-functional automation, and integrations that connect IT, security, and business operations. Experience here tends to translate well across SaaS organizations because many face similar challenges—governance, reliability, and reducing friction in internal services—regardless of product domain.
This position is best suited to engineers who enjoy platform thinking: turning stakeholder needs into repeatable workflows, balancing speed with controls, and collaborating across functions like security operations, cloud engineering, and enterprise architecture. It will likely appeal to professionals who prefer building enabling systems with broad organizational impact rather than shipping customer-facing features.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Dropbox Corporate IT Engineering Team provides information technology strategy, systems, and services that enable business success. We test and implement new tools to help Dropboxers work confidently, move fast, and scale effortlessly in a Virtual First environment. As the connective tissue to our company, we source, build, and implement technology solutions that empower and simplify work while meeting the enterprise-level standards Dropboxers expect from a global technology company. Our team combines technical expertise with strategic thinking, creating the foundation for collaboration, creation, and growth. If you're passionate about using technology to shape the future of enterprise solutions, join our Corporate IT Engineering team.
Areas of work include Technical Programs, Salesforce Development, IT Infrastructure, Security Operations, Collaboration Tools, Cloud Engineering, Site Reliability Engineering, Enterprise Architecture, Full Stack Development, and Business Systems Analysis.
