Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Within SaaS, customer experience platforms sit at the intersection of product adoption, operational workflows, and measurable outcomes—making pipeline creation especially tied to real usage narratives. This Senior BDR role is positioned in that enterprise SaaS context, where prospects often evaluate platforms across multiple stakeholders and longer decision cycles, and where disciplined lead management directly shapes revenue predictability.
For a SaaS career, the role builds durable commercial skills that translate across categories: multi-channel prospecting, structured qualification, and the craft of moving accounts from interest to sales-ready intent. Exposure to tooling such as CRM and sequencing platforms, plus working alongside Account Executives on account planning, develops an operator’s view of how marketing signals, outbound activity, and sales process connect. The emphasis on staying current with market and competitive dynamics also reinforces a habit that matters in SaaS: selling with insight, not just activity.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Senior Business Development Representative is responsible for generating qualified opportunities for the sales force through a combination of inbound & outbound efforts. They also serve as the main point of contact to build relationships with incoming calls and web inquiries. The role is 100% dedicated to lead management and nurturing leads.
Responsibilities:
- Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process.
- Execute targeted outbound prospecting campaigns — multi-channel engagement (cold calls, email, LinkedIn, intent data) to identify and engage key decision makers.
- Collaborate with Account Executives and field sales teams to develop account plans, map stakeholders, and surface new opportunities within existing accounts as well as net-new.
- Transform Marketing leads to Sales Opportunities that meet a minimum defined qualification criteria.
- Manage and nurture leads that are not yet ready to buy, using lead-nurturing workflows to build interest and readiness.
- Follow best practices for maintaining our CRM accuracy and completeness by updating records regularly.
- Assigns and uses lead nurturing process on ICP accounts not ready to buy
- Suggest new approaches and processes improvement.
- Be an expert in CX, and to have strong knowledge of at least one industry.
- Stay current on industry, competitive landscape, and market trends to bring insights into prospect conversations and support differentiation.
Qualifications:
- 3+ years of proven business-to-business experience in a sales or inside sales environment.
- Native Portuguese; Fluent English.
- Excellent presentation, verbal and written communication skills, and ability to engage with technical and senior executive business decision makers.
- Strong rapport building.
- Bachelor’s degree in marketing, communications, technology or related major.
- Experience with tools, including, but not limited to: SFDC, Salesloft, 6sense, Lusha, Sales Navigator.
- Experience using lead qualification frameworks such as BANT, MEDDPIC, MEDDIC.
- Analytical mindset.
- Experience in Microsoft Office package.
- Exceptional time and project management skills with the ability to multitask required.
- Driven to exceed defined targets and quotas.
- Growth Mindset and willingness to develop and grow within Genesys.
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
