Why This Job is Featured on The SaaS Jobs
In SaaS, security risk work is increasingly tied to product reliability and customer trust, particularly for cloud platforms that sit in the middle of customer experience operations. This role stands out because it sits at the intersection of vulnerability management and operational resilience—two areas that materially influence uptime, incident impact, and audit readiness in subscription businesses.
For a long-term SaaS career, the position builds practical fluency in how security priorities are set and executed across engineering, IT, and business stakeholders. The emphasis on translating scan and test outputs into business-relevant terms develops a skill set that travels well across SaaS environments: risk-based decisioning, stakeholder alignment, and evidence-driven program management. Exposure to business continuity and disaster recovery also broadens scope beyond “find-and-fix” security into the operational disciplines that mature SaaS organizations rely on as they scale.
This role is best suited to professionals who prefer coordinating outcomes across multiple teams rather than owning a single technical domain end-to-end. It will fit someone comfortable working through influence, tracking remediation progress, and preparing for audits, while maintaining enough technical depth to challenge assumptions and clarify trade-offs.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Information Security Risk Facilitator
Reports To: Business Security Leader
Location: Remote within Brazil
Summary
The Information Security Risk Facilitator plays a critical role in the enterprise Information Security program, driving the identification and remediation of vulnerabilities, and ensuring the organization’s operational resilience through business continuity and disaster recovery program support. Reporting to the Information Security Business Engagement Lead, this position bridges technical depth with organizational influence to ensure security and resilience objectives are achieved.
Key Responsibilities
Lead the facilitation and tracking of vulnerability remediation across diverse technology and business operations teams.
Collaborate with IT, engineering, and business stakeholders to prioritize and remediate vulnerabilities based on risk, impact, and exploitability.
Interpret and communicate technical findings from vulnerability scans, penetration tests, and assessments in business-relevant terms.
Build and maintain strong partnerships across business functions to foster collaboration, transparency, and shared ownership of risk and resilience initiatives.
Coordinate and review Business Impact Analyses (BIA) to ensure accurate reflection of critical processes, dependencies, and recovery priorities.
Facilitate the development, testing, and maintenance of Business Continuity Plans (BCPs) and Disaster Recovery (DR) Plans across enterprise teams.
Participate in incident response exercises and post-incident reviews to strengthen business resilience and recovery capabilities.
Assist with internal and external audits by providing evidence of control effectiveness related to vulnerability management and BC/DR programs.
Qualifications
5+ years of experience in Information Security, IT Risk Management, or related technical field.
Broad knowledge of information security vulnerabilities, threats, and remediation best practices.
Strong technical understanding of networks, servers, operating systems, cloud infrastructure, and application security.
Hands-on familiarity with security scanning and management tools (e.g., Qualys, Tenable, Rapid7, Prisma Cloud, etc.).
Knowledge of Business Continuity and Disaster Recovery methodologies and standards.
Experience facilitating cross-functional initiatives and communicating complex topics to both technical and non-technical audiences.
Proficient analytical and problem-solving skills with strong attention to detail.
Excellent verbal and written communication abilities in English, capable of influencing without authority.
Ethical character with a demonstrated ability to handle confidential information responsibly.
Applicants for employment must possess work authorization which does not require sponsorship by the employer for a visa.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
