Why This Job is Featured on The SaaS Jobs
This Sales Strategy Manager role stands out in SaaS because it sits close to the mechanics that decide whether a subscription business scales efficiently: coverage, segmentation, productivity, and repeatable sales motions. The listing signals a mature SaaS environment with a global Direct Sales organization and a platform product (Genesys Cloud), where strategy is expected to translate into operational programs that can be measured and iterated.
For a SaaS career, the durable value here is learning how to connect commercial strategy to execution across the full revenue system—Sales, Finance, Operations, Enablement, Product, and Customer Success—while using data to influence decisions. Work like scenario planning, ROI measurement, KPI governance, and program lifecycle management tends to transfer well across SaaS companies because it maps to common challenges: forecasting accuracy, pipeline efficiency, and scalable go-to-market design.
This role is best suited to professionals who enjoy ambiguous problems, prefer structured operating cadences, and are comfortable presenting to senior stakeholders. It will likely fit someone who wants to be a cross-functional “operator-strategist” rather than a single-lane analyst, and who is motivated by building frameworks that other teams can run repeatedly across regions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sales Strategy Manager
About the Role
We are seeking a highly strategic and analytically strong Sales Strategy Manager to lead the development, deployment, and optimization of core initiatives that drive performance across our global Direct Sales organization. This role sits at the intersection of strategy design, program leadership, and cross-functional execution—responsible for creating strategic programs and ensuring they deliver measurable, sustained impact.
You will operate as a thought partner to Sales Leadership, drive business-critical analyses, architect scalable sales programs, and oversee structured execution across multiple teams. This role requires excellent executive communication, strong business judgment, and the ability to independently lead complex, high-visibility initiatives in a high-growth SaaS environment.
Key Responsibilities
Strategic Program Leadership
Own end-to-end design and leadership of core Direct Sales programs—from concept creation and modeling to launch, optimization, measurement, and retirement.
Facilitate strategic alignment with Sales, Finance, Operations, and GTM leadership to ensure programs accelerate revenue outcomes and seller productivity.
Establish program governance, operating cadences, KPIs, communication plans, and stakeholder alignment across global teams.
Analytics & Executive Insight
Develop and present executive-level insights, including performance analysis, predictive modeling, scenario planning, and ROI measurement.
Identify structural opportunities (e.g., segmentation, productivity, coverage, prioritization) and build strategic recommendations to influence senior leadership decisions.
Define and own the measurement framework for program success, partnering with Revenue Intelligence on dashboards, data quality, and reporting enhancements.
Cross-Functional Execution & PMO Leadership
Lead cross-functional project management for large-scale sales initiatives involving Sales, Operations, Finance, Marketing, Enablement, Product, and CS.
Ensure launch readiness by coordinating training, communications, workflow design, and system readiness.
Strategic Projects & Change Leadership
Own and deliver global cross-functional strategic projects that impact sales productivity and revenue acceleration (e.g., pilot designs, territory strategy, quota levers, incentive mechanisms).
Guide change management for new sales motions and programs, ensuring adoption, clarity, and consistent execution across the field.
Qualifications
7–12+ years in Sales Strategy, Revenue Strategy, Sales Operations, or Management Consulting within a SaaS or high-growth environment.
Strong business acumen with deep understanding of SaaS sales motions, pipeline dynamics, forecasting, and productivity drivers.
Advanced analytical capability—expert in Excel/Sheets, Salesforce, and BI tools (Tableau, Power BI).
Preferred Attributes
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
