Why This Job is Featured on The SaaS Jobs
This Director of Product Management role sits in a core SaaS-adjacent domain: business continuity, disaster recovery, and ransomware-resilient operations. In the SaaS ecosystem—especially for MSP-focused platforms—reliability, recovery time, and security posture are product differentiators, not just technical concerns. Leading a BCDR portfolio signals ownership of capabilities that customers evaluate under real operational risk, where trust is earned through measurable outcomes.
From a SaaS career perspective, the remit spans the full product operating system: aligning multi-team execution with a coherent roadmap, translating customer feedback into requirements, and pairing product decisions with KPIs and financial planning. That combination is particularly transferable across enterprise SaaS, where product leaders are expected to connect usage and quality metrics to commercial performance while coordinating Engineering, Security, Support, and go-to-market stakeholders.
This is best suited to a product leader who prefers ambiguous, high-consequence problem spaces and is comfortable acting as the product’s external voice with customers and internal teams. It fits someone who values cross-functional influence, can balance technical depth with business trade-offs, and wants to shape a platform component that other SaaS products and IT services depend on.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Kaseya is seeking a Director of Product Management to lead strategy, roadmap, and execution for our Business Continuity and Disaster Recovery (BCDR) portfolio. This leader will drive product vision and outcomes across backup, disaster recovery, and ransomware-resilient continuity solutions that help MSPs and IT teams protect critical workloads and recover fast.
You’ll partner closely with Engineering, Design, Security, Operations, Support, Marketing, and Sales to deliver reliable, scalable, and commercially successful BCDR products. This is a high-impact role shaping a mission-critical product line used by thousands of managed service providers and their customers globally.
Responsibilities
Define and drive the product line strategy and evangelize the product vision to customers, partners, employees, and investors.
Ensure that the roadmap aligns with the overall product and company vision. Be an expert on the domain, the market, and the trends. Evangelize the vision constantly so all stakeholders are aligned, have context, and understand where we are going.
Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process.
Own requirements, specifications, and release plans. Demonstrate a customer-driven mindset by participating frequently in customer conversations and ensuring ongoing customer feedback and validation
Be the voice of your product line. Inspire the Sales, Customer Success and Professional Services teams with your vision, market knowledge, and executional abilities. Act as a domain and product expert at customer interactions, both face to face and online
Recruit and retain “A” players and inspire your team with genuine enthusiasm and passion
Lead financial planning & analysis on activities such as investment cases, bookings targets, margin analysis, and monitoring the health of the product line. Develop KPIs including north star metric, usage and growth metrics, and quality benchmarks to measure and track product performance and success
Collaborate cross-functionally with engineering and user experience teams to define and develop best-in-class product experiences
Skills/Experience
Equivalent of 5+ years of product management or similar experience in enterprise software, cloud computing, internet technology, SaaS, or a related field.
Leadership - proven ability to set a vision, excite, and lead cross-functional technology teams and broader stakeholders.
Proven experience bringing enterprise software products (locally deployed/SaaS/PaaS) to market.
Experience with Agile development methodologies including at least three years of experience with a variant of Agile (lean, kanban, etc.).
Strong organizational, written, and oral communication skills.
Strong technical skills and business acumen - proven ability to execute on the spectrum of technical challenges through to go-to-market and business strategies.
Preferred qualifications
BA/BS in Computer Science or related technical field or equivalent practical experience.
Customer references - line of business or IT leaders who can recommend your work from previous experience as your customer.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
