Why This Job is Featured on The SaaS Jobs
Clay sits in the modern GTM tooling layer of SaaS, where product value is tied to data, experimentation, and workflow automation. A Product Support Specialist role in this category tends to be closest to the real-world edge cases that emerge when a self-serve product is used by everyone from small businesses to larger teams. That makes the support function a meaningful signal of product maturity: it’s where usability, reliability, and “time-to-value” become visible in day-to-day interactions.
For a SaaS career, this kind of support seat builds durable operating instincts: diagnosing issues in a product that blends technical concepts with business outcomes, translating user friction into actionable product feedback, and creating documentation that reduces repeat tickets. The cross-functional interface with product, engineering, and data is also a common pathway to broader SaaS roles, because it develops a shared language around customer problems, prioritisation, and product iteration.
This role is best suited to someone who enjoys structured problem-solving and direct customer interaction, and who is comfortable moving between technical detail and clear explanation. It will fit professionals who want to be close to how SaaS products are adopted in the wild, and who prefer work that mixes troubleshooting, communication, and continuous improvement.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Clay
Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality.
We believe that modern GTM teams win by finding GTM alpha — a unique competitive edge powered by data, experimentation, and automation. Clay is the platform they use to uncover hidden signals, build custom plays, and launch faster than their competitors. We’re looking for sharp, low-ego people to help teams find their GTM alpha.
Why is Clay the best place to work?
Customers love the product (100K+ users and growing)
We’re growing a lot (6x YoY last year, and 10x YoY the two years before that)
Incredible culture (our customers keep applying to work here)
Well-resourced - We raised a $100M Series C in 2025 at a $3.1B valuation and are backed by world-class investors like Capital G (Google), Sequoia and Meritech
Read more about why people love working at Clay here and explore our wall of love to learn more about the product.
Product Support Specialist @ Clay
Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a founding support specialist in London, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product.
This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.
What You’ll Do
Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.
What You'll Bring
You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.
You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.
You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.
