Why This Job is Featured on The SaaS Jobs
This Senior Technical Trainer role sits at a key intersection in SaaS: customer education as a lever for product adoption. In a platform like Amplitude—where value is realized through correct instrumentation, analysis workflows, and ongoing usage—training becomes part of the product experience, not an afterthought. The remit spans multiple delivery modes and audiences, reflecting how SaaS companies operationalize enablement across customers, partners, and internal teams.
From a SaaS career perspective, the role builds durable strengths in translating complex, technical concepts into outcomes that matter to end users. Working across analytics, experimentation, and related integrations develops product fluency that carries across modern B2B SaaS categories. The emphasis on tailoring content to real customer data sets also creates repeated exposure to common SaaS implementation patterns, stakeholder alignment, and the practical constraints that shape successful rollouts.
This position will suit professionals who enjoy structured communication, facilitation, and continuous learning, and who prefer being close to customer problems while maintaining a technical foundation. It is a strong match for someone who wants regional scope (APJ) and is comfortable balancing live delivery with content improvement and cross-functional coordination.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About The Role & Team
Amplitude’s mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: “Where should we place our digital bets to maximize growth?” We approach challenges with humility, ownership, and a growth mindset, striving to improve ourselves, each other, and the value we bring to our customers and partners.
Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude’s Customer Education team is seeking a Senior Technical Trainer to enable our customers to maximize the value of Amplitude’s products. You'll join a small yet impactful team shaping the way customers achieve success and contribute directly to Amplitude’s growth.
As a Senior Technical Trainer on our team, you will:
- Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
- Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
- Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
- Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
- Support internal enablement: Provide product training for Amplitude team members as needed.
- Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
- Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).
You'll be a great addition to the team if you have:
- Bring 2-3 years of experience delivering training, preferably in a SaaS environment.
- Familiarity with programming languages and concepts that underpin modern web and mobile development (e.g. JavaScript, Java, Python, Swift, SQL, or RESTful APIs).
- Hands-on experience or familiarity with SaaS solutions in the following domains: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
- Have excellent communication and presentation skills with the ability to explain complex concepts clearly.
- Are dynamic and enthusiastic, building strong interpersonal connections.
- Have a knack for self-directed learning and thrive in analytical problem-solving.
- Can prioritize effectively, managing multiple projects and tasks simultaneously.
- Are organized, methodical, and detail-oriented.
- Have hands-on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics.
- Can travel 50-60% within the APJ and EMEA region, with occasional global travel for team offsites or company events..
