Why This Job is Featured on The SaaS Jobs
This role sits at a classic SaaS pressure point: the “last mile” between a cloud platform and on-premise operations. In-store order transmission is where reliability, observability, and integration discipline directly affect customer outcomes, making it a strong example of how SaaS products extend beyond web apps into distributed, partner-dependent systems. The remit implies production-critical services and incident-aware engineering rather than feature work in isolation.
From a SaaS career perspective, the position offers durable experience in building and operating services that must stay correct under load and evolve safely over time. Work spanning architecture decisions, technical debt, monitoring, and root-cause analysis maps closely to the skills valued in mature SaaS environments: designing for change, instrumenting systems, and balancing delivery with operational stewardship. Exposure to a modern stack (.NET, AWS, Datadog) also translates well across B2B platforms.
It is likely best suited to an engineer who prefers end-to-end ownership—shipping, measuring, and improving—while collaborating closely with product and non-engineering stakeholders. The emphasis on clear incident communication and documentation signals a fit for someone comfortable making systems understandable to others, not just making them work. Remote UK scope also aligns with engineers used to asynchronous, cross-functional execution.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.
As a Software Engineer on the In-Store Systems team, you will develop, scale, and monitor solutions and services that facilitate the transmission of online orders to our customers. Our team has the mission to create tools and features that enable the brand's day-to-day operations.
We aim to collaborate well. We encourage new ideas and experimentation. No part of the codebase is off-limits. You'll work with a passionate team dedicated to delivering amazing products using modern technologies.
This position is fully remote and allows you to work from anywhere within the United Kingdom.
You will be contracted to Olo through Deel, our Employer of Record. An Employer of Record (EOR) is an organization hired by companies to handle the legal and administrative responsibilities of employing staff, often in countries where the company might not have a local presence. Here’s an easy way to think of it: You work for Olo in a practical sense, completing your assigned role. The EOR is your formal employer, meaning the EOR takes care of all the administrative and legal responsibilities for your employment. In line with this arrangement, you maintain your day-to-day relationship with Olo, and Deel will be your point of contact for any job-related matters of your engagement. Moreover, you’ll retain all the employment rights you typically have under local employment law when you’re hired through an EOR, and you will be eligible for private healthcare coverage in addition to being able to participate in all statutorily required benefits and pension programs.
\n
What You'll Do- Design and implement scalable, high-quality components and services that align with team and company goals.
- Contribute to technical decision-making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance.
- Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions.
- Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution.
- Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence.
- Document and share knowledge effectively to elevate the team’s technical expertise.
- Champion best practices in software development, agile methodologies, and continuous improvement.
What We'll Expect From You- 3+ years of experience in software engineering, including excellent knowledge of C#, .NET and object oriented concepts
- Experience with architecting and developing end-to-end flows in a distributed/microservices application architecture.
- Experience writing unit tests and testable code.
- Demonstrates strong problem-solving skills and the ability to navigate complex technical challenges.
- Exhibits excellent judgment, seeking diverse perspectives and challenging assumptions to improve outcomes.
- Delivers constructive feedback that empowers individuals and strengthens the team.
- Communicates technical concepts clearly, adapting to both technical and non-technical audiences.
- Consistently meets sprint and quarterly commitments while maintaining high standards of quality and efficiency.
Our tech stack includes:
- Frontend: React, ASP.NET MVC
- Backend: .NET (C#), SQL Server
- Tests: NUnit, xUnit, Playwright
- Infrastructure: AWS, TeamCity, Octopus, Datadog, and Sumo Logic.
\n
About Olo
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
Our best estimate of the compensation range for this opportunity is £52,000 - £65,000 annually, depending on the experience you bring. We look forward to discussing your expectations during the interview process.
Applicant Privacy Notice (United Kingdom)
