Why This Job is Featured on The SaaS Jobs
Deal Desk functions sit at the centre of how SaaS companies turn product demand into contracted, billable revenue, and this Lead Deal Desk Analyst role reflects that leverage point. The remit touches deal structuring, quoting governance, and cross-time-zone coordination—work that typically shapes how consistently a SaaS business can price, approve, and close complex transactions without creating downstream friction for finance or customer teams.
For someone building a long-term SaaS operations career, the role builds durable exposure to quote-to-cash mechanics and the operational discipline behind scalable go-to-market execution. It also develops a practical toolkit that transfers across SaaS environments: translating ambiguous business requirements into repeatable processes, surfacing training gaps, and presenting operational status to executive stakeholders. Experience with CPQ/CRM systems and process improvement projects tends to compound over time, opening pathways into revenue operations, commercial operations, or broader GTM strategy roles.
This position is best suited to professionals who prefer structured problem-solving and enjoy influencing outcomes through governance, documentation, and stakeholder alignment rather than direct selling. It will fit candidates comfortable juggling parallel initiatives, navigating competing priorities across functions, and acting as a subject matter reference point when deal complexity rises near month- and quarter-end cycles.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Primary Duties / Responsibilities:
Utilize past experience of sales and process simplification to recommend appropriate business process solutions to new business requirements
Document complex issues into simple step by step processes with clarity that simplify deals processing time
Work with various teams globally across time zones to structure deals
Acts as subject matter expert in cross-department projects as representative to drive efficient deal governance processes end to end
Identify training gaps and create training opportunities when needed for deal governance and/or sales functions
Generate deal updates, management reports and status as required to executive audiences
Provide subject matter expertise and business requirements to stakeholders outside of on projects related to GoToMarket strategy or quoting
Provide ad-hoc operational support as required including for month-end and quarter end close process
Coordinates/prepares all necessary departmental processes and develops and maintains department flows
Build and manage partnerships with cross-functional teams (Ops, sales and finance) to ensure smooth and successful hand-off transaction.
Work with a sense of urgency and quickly identify root cause of issues in process, policy, system, data and engage with functional owners to resolve.
Preferred Qualifications:
Ability to interact effectively with executives, functional peer groups and subordinates to gain commitment and cooperation from others, especially those in other departments with competing priorities
Excellent oral and written communications skills, as well as excellent presentation skills; ability to lead meetings internally and externally and executive briefings. Often takes a leading role in senior level presentations with management teams
Ability to manage multiple initiatives in parallel
Understanding of quote to cash processes
Strives to improve performance and to have a significant impact on department’s success
Demonstrates strong analytical skills and expert knowledge of all current data systems and business drivers at Cloud Software Group
Articulate compelling qualitative and quantitative business cases for process improvement
Effectively gives direction to team members to accomplish project goals
Functional/Technical (education, certifications, and training)
Bachelor’s degree/MBA from an accredited college/university in Business Administration, Engineering, IT, or a related field
4-7 years of overall Deal Desk Operations experience
2-4 years of experience in a process improvement focused environment
Consulting experience preferred
Knowledge of Oracle CPQ/CRM systems
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.
