Why This Job is Featured on The SaaS Jobs
Freshworks operates in the enterprise SaaS space, where repeatable execution and consistent customer and employee experiences depend heavily on manager capability. Featuring a Talent Development Manager role here highlights a function that sits close to how SaaS companies standardize leadership behaviors across geographies, business units, and product lines—particularly relevant in organizations supporting both CX and EX use cases at scale.
For a SaaS career, the distinctive value is the mix of program design, facilitation, and learning operations under one remit, paired with an explicit mandate to use analytics and AI-enabled tools. That combination mirrors how modern SaaS teams run: instrumented, iterative, and platform-driven. Experience translating leadership needs into measurable programs, then refining them through data, tends to transfer well across SaaS environments where enablement, adoption, and operational rigor matter.
This role will suit professionals who like owning end-to-end cycles and working through influence with HRBPs and senior stakeholders rather than operating as a specialist in a narrow lane. It aligns with someone comfortable adapting content for multi-region audiences and balancing strategic intent with delivery details, including occasional collaboration across time zones.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There's another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
We are seeking a Manager Talent Development to join our Global Talent Development team. In this role, you will design, deliver, and operationalize leadership development programs that align with Freshworks’ values, support organizational priorities, and elevate leadership capability across India and globally.
The ideal candidate is a strong learning designer, facilitator, and learning operator who can independently lead end-to-end program cycles, adapt content for global contexts, and apply analytics and AI tools to improve learning effectiveness. You will collaborate closely with partners across HR, business teams, and global stakeholders.
This is a high-impact, high-autonomy role for someone who can think strategically while delivering flawlessly.
Key Responsibilities :
Instructional Design & Program Development
Design high-impact learning experiences for new managers, mid-level leaders, and ICs.
Create facilitator guides, toolkits, microlearning, job aids, and blended learning experiences.
Localize global programs for India and APAC while preserving core learning outcomes.
Use AI-enabled tools (content creation, adaptive assessments, learning pathways) to scale and personalize learning.
Facilitation & Delivery
Facilitate in-person and virtual leadership programs, capability sessions, and experiential workshops.
Use coaching, storytelling, and interactive learning to engage participants.
Partner with HRBPs and business leaders to embed learning into real work contexts.
Learning Operations & End-to-End Execution
Own the full program cycle: planning, communication, scheduling, logistics, delivery, and follow-up.
Partner with HRBPs to drive nominations, attendance, manager engagement, and completion.
Manage vendor coordination, platform readiness, reporting, and on-ground execution.
Analytics, Measurement & Continuous Improvement
Build dashboards and reports to track participation, engagement, and ROI.
Analyze learner feedback, performance trends, and behavioral indicators to refine programs.
Present insights and recommendations to senior stakeholders with clear data storytelling.
AI-Enhanced Learning & Innovation
Pilot and evaluate AI-based tools for assessments, content generation, and adaptive learning.
Recommend ways to integrate AI to enhance learner experience and optimize operations.
Stay updated on emerging L&D technologies and trends.
Qualifications
10-13 years of experience in Talent Development or Learning & Development (preferably in SaaS or high-growth tech).
Proven success in designing and facilitating leadership or capability-building programs.
Strong instructional design skills using modern, blended, and experiential methods.
Hands-on experience managing LMS/LxP systems and learning operations.
Strong analytical skills, comfortable using data to measure impact and drive improvements.
Excellent communication, stakeholder management, and cross-cultural collaboration skills.
Ability to work occasionally with global time zones (US/Europe).
Preferred
Experience working in global or multi-regional learning environments.
Exposure to AI-enabled learning tools (LMS plugins, content AI, adaptive platforms).
Certifications in instructional design, coaching, or learning technologies.
Experience in change management, leadership research, or organizational development.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
