Why This Job is Featured on The SaaS Jobs
Checkr is a mature SaaS company operating in a regulated, enterprise-facing category where operational reliability and access governance are core to product delivery. This Operations Systems Admin role sits at the intersection of CX tooling, identity management, and compliance—areas that become more complex as SaaS businesses expand across functions, vendors, and geographies. The remit spans a broad stack (CRM, support, WFM, QA, and training tools), reflecting how modern SaaS operations depend on tightly integrated systems rather than a single platform.
For a SaaS career, the work builds durable expertise in the “operating system” behind subscription businesses: provisioning at scale, role-based access control, audit readiness, and incident discipline. Exposure to SSO/Okta workflows and least-privilege standards is especially transferable across SaaS companies with customer data obligations. The role also encourages process design and documentation—skills that translate into tooling operations, RevOps/CX Ops, or systems administration pathways.
This position suits someone who prefers structured execution, high attention to detail, and clear service ownership via ticketing queues. It aligns well with professionals who enjoy cross-functional coordination between Operations and IT, and who want to deepen hands-on administration across multiple SaaS applications while improving repeatable workflows.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows firsthand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles.
The Operations Systems Admin is a pivotal member of Checkr’s Shared Services team, responsible for shaping how we scale and manage our evolving human and digital workforce. This role designs and implements systems that seamlessly support both human agents and digital workers, ensuring operational efficiency and long-term scalability. The ideal candidate balances forward-looking architecture with pragmatic, cost-effective execution, building the foundation for how work happens across Operations. Ultimately, this role ensures that every worker, human or digital, has the right tools, access, and systems at the right time.
Responsibilities:
- Own day-to-day user provisioning, deprovisioning, and role changes across the Operations tooling ecosystem, ensuring timely and compliant access for both FTE and BPO users.
- Manage credentialing workflows end-to-end, validating requests for completeness, proper approvals, and policy alignment.
- Act as the primary point of contact for tooling access requests submitted through the internal Jira queue.
- Triage and resolve low-complexity Tools & Systems tickets; escalate high-impact or system-wide issues promptly to the appropriate teams.
- Maintain accurate access records, license inventories, and role mappings to support internal audits, cost management, and security reviews.
- Partner with IT to coordinate SSO/Okta provisioning and ensure adherence to least-privilege access standards.
- Execute and track onboarding/offboarding processes for all users across Salesforce, Zendesk, Assembled, MaestroQA, Lessonly, Sprout, Autotab, and Talkdesk.
- Support incident response by documenting and escalating P1/P0 tooling incidents through defined operational channels.
- Identify inefficiencies or gaps in provisioning and access processes, propose improvements, and contribute to standard operating procedures.
- Participate in scheduled access reviews, internal audits, and data handling assessments involving PII.
- Maintain operational discipline and consistency across all tooling workflows in alignment with CX Operations and WFM policies
Qualifications:
Required
- 2-4 years of experience in Operations, IT support, or Customer Experience tooling environments.
- Familiarity with SaaS administration concepts - especially user provisioning, role management, and access control.
- Working knowledge of SSO/identity platforms (Okta, Google Workspace, etc.).
- Strong organizational and documentation skills; ability to manage multiple tooling requests concurrently.
- Experience handling confidential or PII data securely and in compliance with company standards.
- English proficiency (written and verbal) sufficient to collaborate in a global environment.
- Detail-oriented, process-driven mindset with a focus on accuracy and accountability.
Preferred / Nice-to-Have
- Experience with CRM or CX platforms such as Salesforce, Zendesk, Assembled, MaestroQA, or Talkdesk.
- Exposure to automation tools or scripts (e.g., Workato, Zapier, simple Python/Google Apps Script).
- Experience working with distributed or BPO workforces.
- Prior experience contributing to process documentation or internal tooling playbooks.
- Strong collaboration skills and comfort working in cross-functional operational environments.
All Checkr employees enjoy the following:
- A fast-paced and collaborative environment where we leverage the latest technology
- Hands-on coaching and professional development
- Competitive compensation and opportunity for advancement – a true meritocracy
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Gym membership, transportation reimbursements
- Catered lunch, dinner, and snacks
