Why This Job is Featured on The SaaS Jobs
This People Operations program and project role stands out in SaaS because it sits at the intersection of workforce scale and internal systems maturity. Snowflake operates as an enterprise cloud platform, and the listing signals a People function that relies on process rigor, cross-functional coordination, and HR technology to support a large, distributed organization.
For a SaaS career, the long-term value comes from learning how operational leverage is created inside a product-led, data-centric company: standardizing services, defining measurable KPIs, and driving adoption through structured change management. Experience partnering across People disciplines (HRIS, Total Rewards, Talent Acquisition, shared services) and with IT/Finance builds a toolkit that translates well across SaaS firms where internal operations must keep pace with headcount, compliance needs, and evolving tooling. Vendor management exposure further strengthens familiarity with the ecosystem of HR platforms commonly used in SaaS.
This role fits professionals who prefer owning multi-workstream delivery, keeping stakeholders aligned, and turning ambiguous operational needs into repeatable programs. It is well-suited to program managers who enjoy metrics, documentation, and systems thinking, and who want their SaaS trajectory to include both process design and technology-enabled execution.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
At Snowflake, we’re shaping the future of work and our People Operations team is at the center of it. We are looking to expand our team of program and project managers. This is a unique and exciting opportunity for someone who is passionate about delivering results, has a problem solving mindset, enjoys collaborating with others and making an impact. This role is about more than managing projects, it’s about enabling our People teams to deliver best in class employee experiences, optimizing processes, and leveraging technology to drive impact.
AS A PEOPLE OPERATIONS PROGRAM & PROJECT MANAGER AT SNOWFLAKE, YOU WILL:
Develop and manage multiple comprehensive project plans, including scope definition, objectives, deliverables, resource allocation, and risk management strategies.
Collaborate cross-functionally with HR/People teams (e.g., People Partners, Total Rewards, Talent Acquisition, Learning & Development, HRIS) and other departments (e.g., IT, Finance) to ensure successful program implementation and adoption.
Optimize and standardize People Operations (Mobility, People Compliance, Contingent Workforce, HR Shared Services, Recruiting Ops) processes by identifying inefficiencies, recommending improvements, and implementing scalable solutions, leveraging technology where appropriate.
Establish and track key performance indicators (KPIs) and metrics to measure the success and impact of People programs and projects, providing regular reports and updates to stakeholders.
Manage communication plans and change management activities related to project and program rollouts, ensuring clear and consistent messaging to employees and internal partners.
Serve as the primary point of contact for project-related inquiries, escalating issues and roadblocks as necessary to ensure project momentum.
Maintain and organize program documentation, resources, and templates for continuous improvement and knowledge sharing.
Drive a focus on the employee experience in the design and execution of all People Operations initiatives.
Manage vendor relationships for People Operations systems and services, including contract review, performance monitoring, success reviews, and product roadmap.
OUR IDEAL PEOPLE OPERATIONS PROGRAM & PROJECT MANAGER WILL HAVE:
5+ years of project and program management experience while demonstrating a proven ability to build and scale successful global programs while improving existing processes.
Deep understanding of all HR/People functions and a strong understanding of the HR/People technology landscape.
Ability to manage multiple projects and effectively manage deadlines in a fast-paced and dynamic environment
Curious, adaptable, and passionate about leveraging technology to innovate People programs and operations.
Proficiency in Google Business apps & experience using Ashby, Workday, ServiceNow and project management software
Vendor management experience
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
