Why This Job is Featured on The SaaS Jobs
Customer marketing has become a core SaaS growth lever as companies shift from acquisition-heavy playbooks to expansion and renewal performance. This role sits directly in that trend, focusing on lifecycle programs that translate product usage signals, renewal timing, and segmentation into measurable pipeline outcomes. The cross-functional nature—working with Sales, Customer Success, and Product Marketing—reflects how modern SaaS revenue teams operate around shared account goals rather than channel silos.
From a SaaS career perspective, the work builds durable skills in retention economics, expansion motion design, and campaign measurement tied to revenue. Ownership of end-to-end programs (strategy through reporting) develops the operating cadence needed for subscription businesses: instrumentation, experimentation, and iterative optimization across email, in-product messaging, and webinars. Experience with automation and CRM segmentation also transfers cleanly across SaaS categories and maturity levels.
This position fits a marketer who prefers clear numbers, structured execution, and stakeholder alignment over brand-only work. It will suit someone comfortable turning customer insights into repeatable plays, documenting learnings, and improving processes as bottlenecks appear. The hybrid preference for Austin suggests a role that values regular collaboration while still relying on strong asynchronous campaign operations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Customer Marketing Campaign Manager drives engagement, retention, and growth among existing customers through strategic, data-driven marketing initiatives. This role owns the overall customer pipeline generation number, ensuring that campaigns directly contribute to measurable business outcomes. Partnering with Sales, Customer Success, and Product Marketing, they design and execute lifecycle programs that boost adoption, upsell, and loyalty. The ideal candidate is operationally minded and can combine creativity with analytical rigor, leveraging automation and CRM insights to optimize performance. This is a high-impact role for a proactive marketer who transforms customer insights into pipeline growth and sustained revenue.
* There is a preference for this role to be Hybrid to Austin, TX *
Responsibilities:
- Run campaigns that create customer expansion pipeline for Sales and Customer Success.
- Ability to spot and problem solve for expansion related operations/process bottleneck
- Develop and execute lifecycle marketing strategies to drive adoption, upsell, and cross-sell within existing accounts.
- Partner with Customer Success, Sales, and Marketing to align campaign plays with account goals and customer needs.
- Build personalized campaigns triggered by customer signals (e.g., renewal windows, feature usage, etc.)
- Leverage in-product messaging, lifecycle emails, and webinars to drive feature adoption and expansion.
- Establish segmentation frameworks to target customers by adoption stage, account tier, and opportunity type.
- Own the end-to-end lifecycle of expansion campaigns—from strategy and creative through execution and reporting.
- Measure and report on campaign effectiveness (pipeline created, ARR uplift, conversion rates) and continuously optimize.
- Keep organized campaign documentation and maintain insights to inform future initiatives.
- Monitor competitors’ marketing activities and identify opportunities for differentiation.
- Enjoy working in a collaboratively competitive and fun environment. Achieve your goals while also making others around you better too!
- Be comfortable in a fast-paced, high energy, ever changing environment
- Possess a go-getter attitude! You strive to turn any “No!” you get into a “Yes!”
- Excellent written communication that is substantive and domain-specific - Can you write a good email? Can you write copy around the benefits of a product? Can you write talking points for a PM to deliver to a webinar of customers?
- Design sensibilities - You need to be able to create 1-pagers, you don't need to 100% design and create brochures, one pagers, etc, BUT you should be able to do these on your own whether in Canva, Word, etc, doesn't matter but these have to look good and be high fidelity enough to put in front of prospects and customers without having to always wait for a designer to help you
- Hands-on experience with marketing automation tools (HubSpot, Salesforce, Webflow, etc.) and CRM segmentation
- Ability to use basic data visualization tools (e.g., Looker, Tableau) for campaign performance.
- Video creation abilities -- can you use tools to record product videos, add slides, and stitch them together
- Project management skills prioritize and manage fast-moving initiatives that involve several stakeholders, timed to product releases, with visibility across multiple teams
- Technology savvy - need to be able to use and understand our product and how it maps to the specific needs of our customers.
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
A reasonable estimate of OTE for this position is between $75k - $90k USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
